Sirius/XMRadio Did not transfer lifetime radio to another Washington District of Columbia Nationwide

 Purchased new Dodge Charger 25 Sept.2016. Got 1 year free Sirius/xm radio. On Friday 22 September 2017 I called Sirius/cmon to change it to a lifetime subscription since we had 1 left to use. Today we were in the car and the radio went back to channel 0 or 1 preview channel. After better than 2 hours on the phone they gave the lifetime subscription to another radio. NOT OURS! They would have to send a refresh to the car radio. Instead of trying to find last Friday activities they sent ownership department I think. They are supposed to get back with me in 7 to 10 Bussiness days. Had to buy another subscription for 6 months just to get satellite radio.. they were too lazy to mak anything happen. Lazy Lazy Lazy. I'm glad none of these people don't work for me, if they had and I had to correct the problem. They would have all been FIRED!