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Report: #903700

Complaint Review: Six Week Body Makeover - Chino California

  • Submitted:
  • Updated:
  • Reported By: Gay Brown — Cherry Hill New Jersey United States of America
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  • Six Week Body Makeover 15820 Euclid Ave. Chino, California United States of America

Six Week Body Makeover Refused to accept the return of the product before and after warranty. Chino, California

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By internet in November of 2011, I purchased a kit which included 5-way metabolism pills, cookbook, DVD, buddy kit DVD, CD, smart tech program, and body sculpt DVD. When the package arrived by fed ex in December of 2011, I changed my mind on the purchase of this program. I never opened the package and called fed ex to return the package in January. On the package, I indicated on each side REFUSED. The package was returned to my home in January. Today, I opened the package and called customer service to return the package. Customer service agent Brandon (2738) informed me that my account noted that I attempted to return the program in January, but they would not accept the return now after the warranty, although he was aware that I did not want the program while the warranty had not expired in January. I requested several times to speak with a supervisor, and he refused to transfer me to anyone. He also informed me that the kit had been paid in full and my account was closed. There was nothing else for me to do or no one else who would address my concern. I asked for the number to sales, and spoke with Alejandra (2723). She also refused to transfer me to a supervisor and advised me that Six Week Body Makeover would not accept the return. I would like to return their unused, unopened kit for a full refund. I should not be penalized because I was unaware of the company's shipping procedure.

This report was posted on Ripoff Report on 06/27/2012 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/six-week-body-makeover/chino-california-91708/six-week-body-makeover-refused-to-accept-the-return-of-the-product-before-and-after-warra-903700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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