Report: #1161068

Complaint Review: Sixt car rents - Nationwide

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Thu, July 10, 2014
Updated: Thu, July 10, 2014
Reported By: MJ — West Palm Beach Florida

Author Not Confirmed

Why?

Sixt car rents Nationwide USA

Phone: 888-749 8227
Web: sixt.com
Category: Auto Rentals

Sixt car rental Sixt is a NIGHTMARE West Palm Beach Nationwide

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My first experience with the rental car company, Sixt, was little more than an annoyance. I soon found, however, that it was just one of several fiascoes to come. I made my reservation online and headed to the West Palm Beach airport location. The agent informed me my reservation was not with that location, and sent me to the downtown station.

After driving through city traffic, I discovered this location was closed. No signs, no explanations. I headed back to the airport location, where the agent "kindly" honored my reservation. No formal apology. Only excuses. The vehicle was brand new, the ride was comfortable. My troubles were forgotten after the first few dozen miles.

I rented several more vehicles without incident, and my faith was restored; until I rented a car to go out of state. Many car rental companies prohibit travel outside of the state of rental; something I was fully aware of. A few rentals before the out-of-state trip, I confirmed with a station agent that their vehicles can be taken outside of Florida. What the agent neglected to tell me was WHICH states are permitted. In this case Alabama and Georgia.

Long story and $915.00 mileage charge later, I'm starting to see a pattern of agents perhaps not being very familiar with the operations of the company. Several weeks and many emails later, Sixt regrets to inform me that they will not be refunding the mileage charge; regardless of misinformation and employee ineptness.

Nevertheless, vehicles are always in order, prices are great - I try again a few days later.

My mother flew in from Germany for my brother's birthday, and a family reunion in Alabama. Given my recent interactions with Sixt, my credit card was a little low on funds, and I needed another payment option to get my mother to Alabama to be with her grand-kids and great-grand-daughter. The phone customer service agent assured me I could make the payment at pick-up. I made a reservation for the Sunrise Blvd location in Ft. Lauderdale.

With the agent's assurance, I drove an hour and half to meet my mother and pick up the car. The agent at the Sixt desk told me I would need to show proof of residency with an FPL statement and another piece of mail. I informed this agent that the phone agent made no mention of having to show any sort of proof, and that I had just driven 1 1/2 hours and did not have access to a bill. She agreed that an FPL online statement would suffice. The desk agent then called her supervisor (this person was not on the premises), who promptly overruled the agent's decision.

Another long story later - grand-kids and great-grandmother didn't make the reunion. Sixt's response? Nothing for nearly a month. When I reminded them of their very sad state of customer affairs, I was told "Please accept our deepest apology concerning both negative experiences you encountered with SiXT. Missing an event as important as a family reunion or disappointing children is never a good thing."

This report was posted on Ripoff Report on 07/10/2014 12:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sixt-car-rents/nationwide/sixt-car-rental-sixt-is-a-nightmare-west-palm-beach-nationwide-1161068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sixt car rents

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!