Skeeterboard Inc Bad Board (Skeeterboard) Newport Beach California

I purchased the "6" Blue Skeeterboard Bluetooth Two Wheeled Smart Self Balancing Scooter on 12/09/16 and was received on 12/17/16. The item was a Christmas gift for my 6 year old son. Each time my son tried to use the skeeterboard is violently vibrated and shaked which caused screws to fall out of the skeeterboard. The item also made a rattling noise as if something is loose inside of it. I had to call and email customer service numerous times in order to receive a response. I finally received a response from customer service via email on 1/13/17 with instructions on how to return the skeeterboard back for repair. I immediately sent back the skeeterboard on 1/13/17 and I called on 1/24/17 to get an update. I was told that the skeeterboard was received and was being repaired. The email that was sent to me from customer service on 1/13/16 stated that it would take 1-7 business days to repair the item. It is now February 7, 2017 and I have not received any updates (as I requested on the BRI form) Nor have I received the skeeterboard back. I attempted to call the store several times and wasn't able to get an answer. I find this as a huge inconvenience and dissatisfaction as I purchased this item almost 2 months ago.