Complaint Review: Skilling Institute - Arizona
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Skilling Institute 4340 E Indian School, Suite 21 Arizona United States
- Phone: See above
- Web:
- Category: Alternative Health
Skilling Institute Susan Sullivan Skilling Institute 877-777-4788 EdSkilling.com PhotonGenius.com SuperSauna.com I would like to get my Photon Genius repaired. Arizona
*UPDATE Employee: Skilling Institute Photon Genius Super Sauna
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
My Photon Genius quit working. It is in a foreign country. I had an electrical engineer remove the computer component considering bringing the machine back to the US would cause a financial hardship.
I contacted Skilling institute and asked if I could bring the component in to be repaired. I was told not to bring it to the place of business. I continued to pursue getting it repaired and was told I need to take a picture of the machine. Being that I am in the US for months that was not possible until I return.
The computer component is the issue. Stalling me and not being willing to fix the component or even take a look at it is not acceptable. They evidently don’t stand behind their product when something fails. Susan Sullivan is slow to respond, appears to be very sketchy and obviously is stalling me. I don’t even believe they are still in business.
This report was posted on Ripoff Report on 11/26/2017 03:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skilling-institute/arizona-85018/skilling-institute-susan-sullivan-skilling-institute-877-777-4788-edskillingcom-photongen-1413501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Skilling Institute Photon Genius Super Sauna
AUTHOR: Skilling Institute - (United States)
SUBMITTED: Friday, February 09, 2018
Dear Customer,
We apologize if there was any miscommunication regarding Skilling Institute's warranty and repair policies when you last made contact with us. The Skilling Institute is happy to provide service for your Photon Genius sauna that was originally purchased in 2011 and shipped to Oklahoma. As is true across all industries, the customer is responsible for the cost of repair (labor and parts) when a product is outside the warranty period. Skilling Institute provides a one-year full warranty for the Photon Genius, and because your sauna was purchased in 2011, it is clearly outside its one year warranty period.
Due to the complexity and integrated nature of the sauna's circuitry, we do not provide customers with any individual replacement components. In fact, any components that are tampered with can void the one-year warranty and potentially void any ongoing service at the discretion of Skilling Institute. Any assumption that a single component can simply be replaced is erroneous due to the complexity and integration of the sauna's circuitry. Moreover, Skilling Institute has proudly made substantial changes to the sauna's components since the 2011 year model. As such, any repairs made to older model saunas must account for the upgrades that have been made to components as Skilling does not continually support all older circuitry as it generally implements component upgrades.
For proper repairs through Skilling Institute, an onsite service call is required by one of our trained technicians or the sauna needs to be shipped to one of our service locations.
Our understanding is that you recently shipped your sauna to Ecuador, where it remains presently. Currently, we do not have service technicians or service centers in Ecuador and therefore at this time, we are unable to service your sauna in Ecuador. For proper evaluation and repairs, the only option is for your sauna to be shipped to our service location in the United States for repair.
If you would like a quote on cost for repairs, please contact the Skilling Institute at 877-777-4788.
Advertisers above have met our
strict standards for business conduct.
