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Report: #1474182

Complaint Review: Skin Research Institute - Santa Monica CA

  • Submitted:
  • Updated:
  • Reported By: Lynn — Peoria AZ United States
  • Author Confirmed What's this?
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  • Skin Research Institute Santa Monica, CA United States

Skin Research Institute Never received 2 items that were purchased Santa Monica CA

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I ordered a blow dryer and a straightener from Skin Research Institute. I made this purchase online. Although, I registered with them, I never received any information regarding a shipping date or a tracking number so I could get an idea of when I would receive the items I ordered. The first time I called customer service, I was placed on hold and when she started speaking to me again, I could hear her, but she said she couldn’t hear me.

At any rate, she said the item had been shipped and was in-transit. She sent me an email with one tracking number-for 2 shipping companies-USPS & DHL. I tried USPS Tracking first. The information I was given said that a shipping label was created, but they had not received the items at their shipping facility. I tried DHL Tracking next. The information I was given said, No Records Found. I called SRI, again. I asked the representative about my order.

The call was placed on hold and, once again, when she came back on the line, I could hear her, but she couldn’t hear me, supposedly. She called me back and gave me a new tracking number and said my order was sent out February 19th and was in-transit with DHL. I repeated the tracking number she gave me before hanging up. I entered the number on the DHL website. After doing so, it came back-No Records Found. To date, I haven’t received anything from SRI except bogus information.

This report was posted on Ripoff Report on 02/24/2019 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-research-institute/santa-monica-ca-90404/skin-research-institute-never-received-2-items-that-were-purchased-santa-monica-ca-1474182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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