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Report: #1411742

Complaint Review: Skin Scientific - Internet

  • Submitted:
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  • Reported By: Diane — Winchester Virginia United States
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  • Skin Scientific Internet United States

Skin Scientific The sales person lied and said the products did not have mineral oil in them when I asked as I am allergic.

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I enquired about the Skin Scientific face cream and asked the sales person if it had mineral oil in it as many skin products do and I am allergic to it. He was silent for a few minutes and then told me that it did not have any mineral oil in it. I therefore ordered the cream at 4.99 on a 30 day trial basis and when offered, accepted the eye cream at $4.95 for the same trial period.

When I received the box in the mail and read the ingredients, I was surprised to see that mineral oil was the third ingredient on the eye serum and it was further down the list on the cream. I tried calling the company but could only leave a message. They never called back or refunded my money as I asked. I called them a second time and I was told I was outside of the 14 day trial period. That was not what the website says. They would only "cancel" my account. They would not refund my money.

This report was posted on Ripoff Report on 11/13/2017 07:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-scientific/internet/skin-scientific-the-sales-person-lied-and-said-the-products-did-not-have-mineral-oil-in-t-1411742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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