Skodot is a fraudulent that takes hard-earned money and gives NOTHING in return!! Paid $92 for a flash kit for camera, I've received nothing but lies and BS excuses in return! Internet

I ordered a speedlight (flash) kit for my camera on Saturday, October 31st. I thought it unusual that I didn't receive an immediate order confirmation, yet my credit card was immediately charged and the item paid for. I waited several days before contacting the online retailer, Skodot, regarding my order. Again, as I had nothing to validate my order from Skodot, I found a toll free number for them online via Google search. I also emailed them using the link provided on their website. The call and email were both initiated on Wednesday, November 4th.

Wednesday, November 4th - In my email, I explained exactly what I had purchased, along with a screen shot from the shopping site where I had purchased the item. I received a response via email that same day, and was told that the order had been sent for shipping, and that they would escalate the order to their warehouse. They would follow up with any updates as soon as they had them.

Thursday, November 5th - in the email thread with Skodot, there was a link to the supposed ticket I had opened. As I had not heard back from them by Thursday, I opened the link to the ticket, which had been closed as 'resolved'. I responded to the email thread and asked why, when they had not yet provide me with anything I'd asked for, was the ticket closed? Their response was the ticket closes automatically after they respond to my concern. They then told me that they were still waiting to hear from the 'warehouse department' for my tracking number.

Friday, November 6th - I again emailed Skodot as I had yet to receive any valid information from them. I told them at that point I would be reporting them to the BBB and that I had already begun the charge dispute process with my credit card company. I can provide details on this dispute with Capital One if needed, FYI. The response I received was that my product was 'coming from overseas, and that it's arriving November 30 - December 16th.' I was offered a 15% refund to make up for the delay; I was also told that 'tracking will work as soon as it arrives in the continental US.' My response was that no, I wanted what I have been asking for - my order number, my order confirmation, my tracking number, and an estimated delivery date.

Monday, November 9th - In response to my email from Friday, November 6th, I was thanked for raising these concerns and they sincerely apologize for the inconvenience. They gave me the option to cancel the order for a full refund, which I declined and AGAIN asked for a valid order number / valid order confirmation / valid tracking number, from a valid, established and well-known carrier / valid date of when I could expect to receive what I have paid for.

In response to that last email, I was given a USPS tracking number, which is invalid according to their website. I realize that sometimes it can take up to 24 hours for tracking information to be available for viewing on a carrier's website. I have checked the tracking number repeatedly since I received it almost 24 hours ago, and it still shows to be an invalid number. I replied back - TWICE - that I had been given a bogus / invalid tracking number, to which I have not received a response.

I have kept all the emails related to this ordeal, if BBB would like to see them for any reason. As of now, there is still no resolution to this situation, yet I've been screwed out of $92. I have found similar reports online from consumers who have placed orders with Skodot, and received nothing in return - no order number, no order confirmation, no product ever received. They also received non-committal and vague responses to their repeated attempts at trying to get answers about their order. So I know this is not happening just to me, this company is fraudulent and needs to be shut down completely.