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Report: #1283946

Complaint Review: SKT Themes - Internet

  • Submitted:
  • Updated:
  • Reported By: Ian — Pretoria South Africa
  • SKT Themes Internet USA

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We decided to purchase the SKT Black Pro Website Theme from a guy who calls himself "Shri", after his e-mail assurance "of course we do provide good support."

Within only 2 days, we were sorely disappointed with our choice. The support ranged from atrocious to non-existent. The following two claims were made on the SKT Themes website:

*PSD Design Files
Includes PSD format file so that in case you need any design changes first in order to modify the theme you can do so.

(The theme did NOT, in fact, include any PSD files. Our graphics artists had to try and figure the technical details out by themselves.)

*Support
You will get login for our support forum and our email id and skype ID after purchase of a theme.

(After we complained about the PSD files and the atrocious support, we were simply locked out of the support forum).

It gets worse.

The SKT Black Pro theme has been stuck at version 1.0 for months. No updates are being done, no change logs. The SKT developer seem to be running around killing fires all over the show. Yes – we suspect it’s a one-man show, to add insult to injury.

There are a whole host of problems within the SKT Themes stable.

Stay away – rather spend $10 more on a more robust, well documented, stable theme that is well supported by a team of developers.

This report was posted on Ripoff Report on 02/01/2016 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skt-themes/internet/skt-themes-shri-sonal-sinha-shri-krishna-technologies-skt-themes-false-advertising-fra-1283946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
2Employee/Owner

#5 Consumer Comment

SKT Themes is the best WP themes provieded

AUTHOR: Alexander - (USA)

POSTED: Thursday, August 18, 2016

I am using SKT Themes since 2013 and i have never been that happier with a WordPress Themes maker. SKT Themes are Easy to use, these themes helps people to create websites with any advanced coding skills.

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#4 REBUTTAL Owner of company

Problem Solved

AUTHOR: Shri - (India)

POSTED: Thursday, April 07, 2016

At www.sktthemes.net we always strive for perfection and we achieve this 99% of the time. However if it happens that we have an unsatisfied customer, which RARELY happens, we do everything we can to "reasonbaly" make amends. We offered full refund and a free theme to help with this particular issue. We take customer satisfaction very seriously.

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#3 General Comment

Shri Krishna Stop Cheating People

AUTHOR: Brooke - (USA)

POSTED: Tuesday, April 05, 2016

After being cheated by SKTThemes.net I conducted an investigation of my own and I have found numerous professional businesses like my own who have also been cheated after purchasing a premium theme from this company. They do not even adhere to the most basic standards of quality. The theme I purchased did not even have an installation file and when I ran Theme Checker on it, there were so many grave errors in the coding I had to just throw it out as unusable. The really insane thing here is that SKTThemes is accessible through the WordPress themes page and when I informed them of the fraudulent practices of this company, they took zero responsibility for allowing honest business customers to assume there is a level of trust inherent in doing business with this company because they are listed on a reputable site. Don't let Shri fool you - he is not interested in providing quality in the least, nor does he care about the time and money honest people like myself have wasted on his poorly built themes and fraudulent business practices. 

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#2 Author of original report

Shri Krishna - dubious practises

AUTHOR: - ()

POSTED: Tuesday, February 02, 2016
We (AdSpark SA) ourselves alerted Shri to the fact that there's bad press about him and his company on this, and other forums. Thank you for replying, Shri.
 
Here are a couple of facts:
 
We (AdSpark South Africa) pride ourselves on running an honest, fair business. Our contact details are freely available on our website, as well as on our Facebook page. We do not hide behind aliases and e-mail boxes. Also, we're in the enviable position of having both the time, and the resources available to make dubious businesses and their practises highly visible on the Internet. In other words, we're a consumer - who gets really angry when we receive poor service from rude people.
 
We are therefore one of the few consumers who actually do have the time to complain on a public forum. We're most definitely not the only client who took the time to complain about your (lack of) service. In fact, according to the links listed below, people started complaining about Shri and his company as early as July 16, 2010.
Clients do complain on your Facebook page as well, rather frequently. These comments are however quickly deleted by yourself. One of the recent comments that we saw, stated "I had similar problems... Avoid like the plaque! Purchased software, it didn't work, requested refund, basically told me where to go! Customer service is NON-EXISTENT here! Would (and do) advise people to stay well clear of this company!" This comment has since been deleted. Fortunately, we made a screenshot.
 
Furthermore - why would you need to hide behind different aliases? Are you called Shri Krishna, or are you actually called Sonal Sinha?
 
We did eventually find your contact number. It's not listed on the SKT Themes website at all. Why not? When our CEO phoned you, you said is was 21h30 in India, and that he should call back the next morning. Which he then did - and you refused to take any of his calls.
 
You then suggested to him via e-mail that he should  visit a psychiatrist. Really? Why make this personal?
 
Here's a thought, since you're all up in arms about your "no refund" policy: how about providing a 14-day money back guarantee on your work/product, instead of just point blank refusing to refund unhappy customers? This is what a reputable business would do.
 
Bill Gates has been quoted as saying "your most unhappy customers are your greatest source of learning." Use it, don't use it...
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#1 REBUTTAL Owner of company

Little Truth and rather Harrasment

AUTHOR: Shri - (India)

POSTED: Tuesday, February 02, 2016

Hi,

The above complaint has been filed by Ian de Jager of Ad Sparks Interactive South Africa. He came to us and asked a few questions and after satisfaction bought the SKT Black Pro theme.

Soon after that he says that he likes the SKT Bakery Pro theme better and it is better suited for his requirements rather than what he has bought.

So he would like to switch both the themes. 

We said its not possible since you already own the previous theme so its like asking us to give you 2 themes for the price of 1.

We said whatever shortcomings you have in this black pro theme let us know and we will solve them for you. This didn't stop the user and he kept on posting on our support forums saying i didn't receive the PSD file and i have received no support.

And finally after 4 days he called our office at least 30 times on the very same day (i have phone records as proof) using abusive language and threatening us to defame our company in case we do not refund their payment now.

 

So basically first you buy a theme, then you want another theme for free and then all of a sudden you ask us a refund now.

In our terms and conditions we have mentioned that we do not process refunds. And we make every user accept it before checkout. So again this is no fault of ours if anyone asks refund later on.

 

We repeatedly made requests to the client that we will send you the PSD and get you all support you need for the current theme if you wish to proceed further but our requests and emails fell in deaf ears and all this client wanted was either a refund or threat to harass us.

 

Regards,

Shri

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