Sleep Number Beds Select Comfort Took my money, won't deliver mattress after a month and refuses to give any info or call back Minneapolis Nationwide

About 2 months ago, I experienced a house fire.  Thankfully, the majority of the damage was house furnishings and nobody was home when it happened.  When my pregnant girlfriend and I were shopping for mattresses, we discovered Sleep Number and were sold instantly.  The instant draw-back from ordering from the store was that they quoted us a 6-8 week delivery time.  At the time, we had been staying in a hotel while we were figuring out our housing situation.

As soon as we figured out a new place to live, we checked out the Sleep Number website and were pleased to see delivery times quoted at 2-3 weeks.  So, we ordered directly from the site and waited with excited anticipation.  And we waited.  And we waited.  And we waited.  After the third week, we called into customer service to see why we had not received a tracking number regarding the delivery.  The first person that we spoke to said that they were a few days out of their normal delivery time and we should receive updated tracking info in a few days.  After a few days with no tracking info, we called in again to see what the delivery status was.  This time, the person that we spoke to said that the delivery might not happen until mid December, but we should expect the mattress sooner.

After some deliberation about whether or not to wait such a long time for delivery (girlfriend is in her third trimester and very pregnant, we are sleeping between couches and a spare bed that isn't big enough for us), we decided to call back and see what our options for refund were.  The person that we spoke to in customer service this time assured us that the mattress would be shipped the following Friday and we would have it by Thanksgiving (tomorrow at the time of this report).  On the quoted date of shipment, we called in to verify that shipping would occur since it was nearing the end of the day and had not received any tracking info.  As if they are trained to be unhelpful, the customer service said that they had no record of any mattress being shipped for us and that they did not know when it would ship; and further that they didn't know why we would be quoted specific shipping times to begin with.  

Ever frustrated at this point (we were nearing a month after order), I requested to speak with a manager or supervisor.  Conveniently for them, they don't transfer to manager but they put in a request for you to receive a call back.  We requested a call back, and they never called back within the time-frame quoted.  We tried again to get in contact with someone "up the chain" in the customer service department and were basically stonewalled with the promise of a call-back.  Finally, after posting a negative response on Facebook, we were messaged directly by representative from SN and promised a credit and that someone would be looking into our shipping problem, with some specific info (regarding our case) to call back with.  As instructed, we called back in to attempt and rectify this problem.  This person told us another story about the state of things at SN (system upgrade, don't know why your mattress order slipped through the system, etc) and said that they would get us our mattress shipped out asap, upon manager approval.  We were quoted another 24 hour call-back to confirm.  SN failed to call back, again.  This has been a recurring theme over the last 2 weeks.  When I called back this morning, they said "we can cancel your order or I can request that a supervisor call you back".  Pathetic.

We have literally lost a month of sleep waiting on these buffoons to deliver as they promised they would when the took our payment, and I can't even get a call back from someone that pretends to care.  Now, I am faced with the further dilemma of just scrapping the whole idea of a sleep number (everyone that I know that has one raves about it) and going the path of something else AND I have lost a month of sleep.  The last person that I spoke with in the customer service department said that every call that she receives is saying the same thing.  Sleep Number is having trouble and won't fess up to their customers.  This smells of class-action.