Complaint Review: Sleepinergy, George Klause, Ergo-Pedic, John Lovette, Tim Holleman - Downey California
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- Author Confirmed
- Sleepinergy, George Klause, Ergo-Pedic, John Lovette, Tim Holleman 11804 Woodruff Ave Downey, California U.S.A.
- Phone: 562-940-8141
- Web:
- Category: Bait-and-Switch
Sleepinergy, George Klause, Ergo-Pedic, John Lovette, Tim Holleman Chase MasterCard does not portect customers from fraudulent and deceptive merchants. Downey California
*REBUTTAL Owner of company: Refund Issued Long Ago
*Consumer Comment: Other Info About this company Sleepinergy
*Consumer Comment: Other Info About this company Sleepinergy
*Author of original report: Sleepinergy Ex-Employee Crystal
*Author of original report: Sleepinergy, George Klause, Ergo-Pedic, John Lovette, Tim Holleman, Downey, CA
*REBUTTAL Individual responds: Mrs. Robin Johnson is unfair, Deceptive and Fails to address the facts!
*UPDATE EX-employee responds: Aware of your situation!
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We bought a Sleepinergy Bed at the Napa-Solano Home & Garden Show May 18, 2008 for the amount of $4,990.00. The bed was delivered the same day we purchased it. The first night owning the bed we noticed it caused us serious pain in our back, hips and shoulders...beside that, the adjustment broke within the first two hours of owning it. Second day owning bed we flipped mattress over to soft side thinking this will help with the pain. Nope! The pain was even worse. When we unzipped the mattress cover trying too figure out why the bed is so uncomfortable/painful... "We discovered the big scam..." The sleepinergy bed we tested at the home and garden show is not the same bed Sleepinergy delivered to our home. The mattress foam we got in our Sleepinergy bed is (very thin )and does not even have half as much foam as the show demonstration, and under that little bit of mattress foam is a hard box type thing. When laying down on the mattress it doesn't take long before the foam smashes down flat, then we're laying on top of a hard box.
After realizing the scam, I started looking for Sleepinergy and found them at the Sacramento Country Fair the very next weekend. We went to the fair armed with two wittnesses and a camera. We took pictures of Sleepinergy showroom demonstration bed & mattress foam sample...of course we have photographs of the Sleepinergy bed in our home. When the photographs are compared it absolutely proves Sleepinergy fraudulent/deceptive business practices.
I have talked to (George Klause) owner of Sleepinergy, "told him we want a refund because the bed is very uncomfortable causing us pain... He got very mad and said he doesn't have a retrun policy...To make a long story short, I hang-up the telephone on Mr. Klause too end his obnoxious ranting...
I have e-mailed Geroge Klause a pictures showing and the proving the Sleepinergy scam and demanding a refund. Obviously no refund yet.
George Klause is the same person Ripoff Report has complaints on regarding Ergo-Pedic. I have accumulated a lot of important information on Geroge Klause and I have some new information. George Klause is not the only Sleepinergy owner.
I have been informed I have three years to pursue fraud charges. However, I am not waiting that long too see Mr. George Klause and all other owners of Sleepinergy be prosecuted. I have filed domplaints with, Attorney General, Better Business Bureau, Napa County District Attorney, Federal Trade Commisdsion, State of California Consumer Affairs, Ripoff Report and talked to ABC.TV.Channes7, 7 on your side last week.
(If you're a victim of Sleepinergy, Ergo-Pedic Sleep System, George Klause, Or John Lovett) please file a complaint with the Attorney General... The more complaints filed the better.
I filed a dispute with Chase MasterCard before 24 hours of owning the bed. I'm sorry too say my experience dealing with Chase MasterCard & JP Morgan Chase Bank is disappointing...I sent Chase photographs of Sleepinergy's show-room demonstration bed & demonstration mattress foam sample,Photographs of our bed proving the fraud, sent copies of my witness's statements & copies of the Ripoff Reports. I also included a letter letting Chase know the state of California Consumer Affairs (Home Furnishings and Thermal Insulation Department) is very familiar and has dealt with Geroge Klause/Ergo-Pedic, and now Sleepinergy has been added to the list of fraudulent & deceptive business scams. I told the duspute supervisors I have filed a complaint and I am now in contact with Consumer Affairs regarding this Sleepinergy/George Klause case.
Three different Chase dispute supervisors told me that Chase does not, and will not include my Sleepinergy photographs, witness statements, Ripoff Reports or even Sleepinergy George Klause past deceptive/fraud business practices as dispute evidence. I told the dispute supervisors the State of California Consumer protection law allows a consumer to break a sale contract if deception is involved, but the supervisor made it very clear to me, that Chase has their own rules and what matters to Chase, is the sale receipt. I asked this supervisor for a copy of their dispute rules. She told me I'm not allow to have that because it's inside information. "I don't understand how Chase claims they investigate a dispute when they base their dispute decision the sale receipt."
Sleepinergy/George Klause and the other owner(s) knows exactly how Chase MasterCard dispute rules work and he makes sure he words the sale receipt as to get paid. I have been educated about the credit-card Companies being allowed to make their own rules and not having too complay with State Consumer Laws...I feel Chase has again victimized me by allowing Sleepinergy to get away with this scam. I would not be dealing with all this Sleepinergy fraudulent nonsense right now if Chase had done a simple credit card charge-back, but they refused to do that, and here we are.
I have made every good faith effort to prove my dispute case; however, Channel 7 on your side News has asked me to write JP Morgan Chase Bank and ask them to reconsider the dispute denial. I am in the process of doing that.
"I will give Ripoff Report an update on my Sleepinergy & Chase dispute out-com as soon as possible."
Robin
Vallejo, California
Robin
Vallejo, California
U.S.A.
This report was posted on Ripoff Report on 07/18/2008 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepinergy-george-klause-ergo-pedic-john-lovette-tim-holleman/downey-california-90241/sleepinergy-george-klause-ergo-pedic-john-lovette-tim-holleman-chase-mastercard-does-352900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 REBUTTAL Owner of company
Refund Issued Long Ago
AUTHOR: Freddy - (U.S.A.)
SUBMITTED: Tuesday, June 30, 2009
I sold the bed in question to Ms. Robin Johnson. She received the exact bed she ordered. However, we do all we can to ensure the satisfacrtiob of ALL CUSTOMERS. This is just an update to let you know she received a full refund of of purchase price.
#6 Consumer Comment
Other Info About this company Sleepinergy
AUTHOR: Rosalyn - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
This company is selling on EBay now! The seller id was bigonegk. They are also using a store front called Click N Sleep. I almost bought a bed from them, but decided to look into the manufacturer and see if others had bought this bed. That's when I found this site and other negative comments regarding the company. Also, I have been in contact with the company and low and behold, the response was from a "George." Humm, I thought, is this the same person? Well, I'm not taking the chance. Here is the link to the auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200314453992&ssPageName=ADME:X:RTQ:US:1123
Ebay item number 200314453992
Thought you might want this information for your case regarding Sleepinergy. The way some companies change names and venues, I hope this helps!
#5 Consumer Comment
Other Info About this company Sleepinergy
AUTHOR: Rosalyn - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
This company is selling on EBay now! The seller id was bigonegk. They are also using a store front called Click N Sleep. I almost bought a bed from them, but decided to look into the manufacturer and see if others had bought this bed. That's when I found this site and other negative comments regarding the company. Also, I have been in contact with the company and low and behold, the response was from a "George." Humm, I thought, is this the same person? Well, I'm not taking the chance. Here is the link to the auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200314453992&ssPageName=ADME:X:RTQ:US:1123
Ebay item number 200314453992
Thought you might want this information for your case regarding Sleepinergy. The way some companies change names and venues, I hope this helps!
#4 Author of original report
Sleepinergy Ex-Employee Crystal
AUTHOR: Robin - (U.S.A.)
SUBMITTED: Thursday, January 15, 2009
Crystal I was not aware you wrote an up-date untill now, but I thank you so much for the information. The information will be used to help other victims... Again thank you from the bottom of my heart.
Keep your eyes open for the six Sleepinergy photos I just e-mailed to the Rip-Off Editor. I hope the Editor has time to post them soon.
#3 Author of original report
Sleepinergy, George Klause, Ergo-Pedic, John Lovette, Tim Holleman, Downey, CA
AUTHOR: Robin - (U.S.A.)
SUBMITTED: Monday, December 01, 2008
I will not waste time responding to Sleepinergy's rebutal. Instead I am in the process of sending Rip-Off Report my Sleepinergy photographs. Sleepinergy said I'm Unfair, Deceptive & Fail to address the facts... I'll let You decide for yourself who's Unfair, Deceptive & Fails to address the facts...
I hope anyone that has a problem againt a merchant will file a complaint with the Attorney General's office.The Attorney General does not represent individual citizens in legal matters but can bring lawsuits for violation of California law on behalf of all the people of California and will retain your consumer complaint in their files. Your complaint is important and can help other consumer(s) in the future.
Many people do not know about Department of Consumer Affairs. Beside filling a complaint with Attorney General's office I also filed a complaint with the Consumer Affairs office. Consumer Affairs had an inspector contact me and she was a big help... You really need Consumer Affairs on your side when dealing with a deceptive merchant...
I Just want to say Channel 7 on your side was also outstanding in helping me deal with George Klause...
#2 REBUTTAL Individual responds
Mrs. Robin Johnson is unfair, Deceptive and Fails to address the facts!
AUTHOR: Freddy - (U.S.A.)
SUBMITTED: Wednesday, August 27, 2008
It is truly sad that Mrs. Robin Johnson must lie and distort the truth about her purchase of a Sleepinergy bed. The beds that we sell are top quality German made beds that have won, "Product of the Year" at "Interzum" in Colonge, Germany. Many consider these the finest beds available in the United States today. Over $7 Million and four years went into the developmant of these Sleep Systems. They are expensive and command a high price. All beds come with a 20 year warranty and a 2 year full replacement guaranty.
All our beds are made to the exact same demanding specifications.The latex/foam core that is in every bed was choosen after extensive testing and development. It is designed to give absolute comfort. The bed Mrs. Johnson received is constructed the same way each of our beds are made. We use only the highest quality materials.
After sleeping on her bed, Mrs. Johnson called our office to demand a refund saying she did not like the feel of the bed. When she was told we will be happy to visit her home and do anything we could to make her happy, including replacing her bed with a new one, she became irrate and hung up the phone.
After filing a dispute on her credit card (which she lost) she agreed to have a service technician come to her home to replace her bed. She confirmed an appointment for June 23rd 3:00pm - 6:00pm. Our service technician drove 6 hours to help Mrs. Johnson. When he arrived, she showed him the bed and then refused to let him replace it with a new bed. She then bacame verbally abusive and kicked him out of her home.
Although we stand by our products and have done all we resonably could to help Mrs. Johnson, she refused and thwarted every attempt we have made to be of service to her. Instead, she has defamed our company, and decided to take to the air waves instead of allowing us to be of service to her.
Never the less, even at this late date, we are still willing to help her by replacing her bed.
#1 UPDATE EX-employee responds
Aware of your situation!
AUTHOR: Crystal - (U.S.A.)
SUBMITTED: Tuesday, August 05, 2008
I am very aware of what has happened to you unfortunetly as you know your not the only one that this has happened to. Just to give you alittle more information you are correct George Klause is not the only owner Tim Holleman is also one of the owners. John Lovitt is the owner of Ergo-Pedic Sleep Systems he also has a store front in Tracy, CA One thing that I have learned abot John Lovitt is that he is a great con man. He is also very smart because what ever he rips people off for can never really be taken from him because he has nothing in his name for example for store in Tracy called Brightside Mattress located at 3200 Naglee Tracy, ca 95304 is in his mom's name and I believe his brother Richard but the whole family is actually aware of all the fraud that has been commited. Tim Holleman a fireman who of all people we would normally trust is aware of what is going all though he may claim he doesn't he does. Should I happen to receive any further information for you I will definelty try to help you out.
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