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Report: #551168

Complaint Review: Sleepys Mattress Company - linden New Jersey

  • Submitted:
  • Updated:
  • Reported By: laura — clark New Jersey United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Sleepys Mattress Company edgar road l linden, New Jersey United States of America
  • Phone: 800-sleepys
  • Web:
  • Category: Liars

Sleepys Mattress Company has delivered 5 defective mattresses since 08/08 and will not refund or upgrade and is chargeing 100.00 for delivery of replacment! linden, New Jersey

*UPDATE Employee: Here to Assist

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i purchased a mattress from sleepys in aug 08.  by sept 08 it was "rippled" on top.  they sent an inspector who agreed it was defective.  they told me i had to pay a 100.00 deliv fee for the replacement.  i argued with them so the "waived" it.  after 1-2 months the same thing happened.  had another inspection with the same results again i was told i was responsible for deliv fee.  i screamed until the agreed to shut me up.  then again the same thing, another inspection another defective mattress...i was told to contact simmons which i did.  they said they would call the sleepys rep..no respnse...got another replacement...surprise...it happened again...another inspection...another  mattress...now its jan.2010 and i have yet another defective mattress and sleepys still will not compensate me via and upgrade at their expense and or a refund and  again i am expected to pay 100.00/delv for a replacement of a mattress that is defective for the 5th time..and their cust serv reps are rude and obnoxious..i've been screamed at,  called a b tch and hung up on.  when i  asked for a coporprate number i was laurtold there wasnt one...i found it on line myself.  at this point i am contacting the bbb and all my local news channels...ie"help  me howard".."shame on you"..etc..shame  on you sleepys!!!  professionals u r not!!!

This report was posted on Ripoff Report on 01/07/2010 11:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys-mattress-company/linden-new-jersey-07036/sleepys-mattress-company-has-delivered-5-defective-mattresses-since-0808-and-will-not-re-551168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Here to Assist

AUTHOR: Cathy Sable - (USA)

POSTED: Monday, January 11, 2010

Hello Laura, my name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable Sleepys, LLC

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