Complaint Review: Sleepys -
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- Author Not Confirmed
- Sleepys USA
- Phone:
- Web: www.sleepys.com
- Category: Warranty Companies
Sleepys sending me round in circles with this warranty issues upper darby Pennsylvania
*REBUTTAL Owner of company: Mattress issue
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Since October 2014, Sleepy has been giving me the run around. Our mattress was sinking in the middle and I have a 10 years warranty on it. I called sleepy and they said they needed pictures of the mattress. So they sent a camera kit with a Polaroid camera, a weight string bag and a ruler. I sent the the camera back. After they received the pictures, they declined my request for a mattress exchange because the "bed frame" doesn't match the mattress. I politely asked for the e-mail address of the CEO of sleepy, Dave Acers. Instead I got the e-mail address for his secretary. I have emailed her and still haven't gotten a reply. I called again to ask for his office number and still have been getting the run around. What's the good of having warranty if you can't use it.
This report was posted on Ripoff Report on 03/31/2015 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/sleepys-sending-me-round-in-circles-with-this-warranty-issues-upper-darby-pennsylvania-1219412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Mattress issue
AUTHOR: Cathy Sable - (USA)
SUBMITTED: Wednesday, April 22, 2015
Thank you for taking the time to provide us your feedback. We take your concerns seriously and would like to help. Please email us at social@mattress.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.
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