Report: #1453659

Complaint Review: Slow DSL - IL

  • Submitted:
  • Updated:
  • Reported By: Leon — Buffalo Grove United States

Slow DSL ATT deleted my DSL and when they reinstated 2 weeks later they reinstated it at a speed of 25% of what I'm payng for. for a month, can't get ATT to reinstate proper speed. ILmIllinois

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I use earthlink, who then uses ATT to provide DSL to me.  I had ATT telephone line static and filed a servive request with ATT.  The ATT tech moved my telephone line to a new location, but in the prcess killed my DSL.  I was without DSL for two weeks until I got another ATT tech to come ouy and reinstate the DSL.  The reinstatement was for DSL that is 1,5 MBPS insteadf the 6 MBPS I pay for.  I called Earthlink because ATT won't talk to me as I am not the diresct ATT customer, Earthlink is.  Earthlinks has me down as a 6 mBPs customer but ATT says their records show I'm a 1.5 MBPS customer. Ffor some reason ATT is not complying with Earthlink's request to increase my DSL to the 6 Mbps I pay for.  Earthlink is waiting for ATT to correct the problem and ATT says it is waiting for a work order request from Earthlink to make the change.  This ring-around-the-rosey game has been going on for over a month.  Earthlink and ATT are pouinting at esach other and in the meantime I have extremely slow DSL but get charged for DSL I'm not getting.

It seems that my request to get my DSL running at the proper speed is a request too hard to handle and I can't get help either from Earthlink or ATT even though this problem has been escalated to management at both companies.

This report was posted on Ripoff Report on 07/27/2018 09:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/slow-dsl/il/slow-dsl-att-deleted-my-dsl-and-when-they-reinstated-2-weeks-later-they-reinstated-it-at-a-1453659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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