Report: #1341423

Complaint Review: Smartbuyglasses USA online

  • Submitted: Mon, December 05, 2016
  • Updated: Mon, December 05, 2016
  • Reported By: Rob — durban North Carolina South Africa
  • Smartbuyglasses USA online


Smartbuyglasses USA online Terrible Customer Service and Warranty not honored Internet

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Smartbuyglasses USA claims to havea 24month Warranty on prescription glasses (on manufactures defects irrespective of brand).

My Gucci glasses have started oozing green sticky liquid from both temple arms, also staining my temples green permanently along the sides...

I have now waited well over 3 months for Smartbuyglasses to replace these temples...they claim not to be able to get hold of the supplier....for 3 MONTHS!

They have offered me a meager 10% discount on my next order as compensation...(this is the same deal they offer customers who refer other customners to their site!) Who in their right mind would take this offer when my temples have been utterly ruined...practically rendering them un-wearable do to their now ugly green stains!!!

Their customer service is shocking to say the least...i keep having to contact them...what is the point of a warrenty i ask...!!!


This report was posted on Ripoff Report on 12/05/2016 06:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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