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Report: #806192

Complaint Review: SmartCredit.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Rodney — Orlando Florida United States of America
  • SmartCredit.com Internet United States of America

SmartCredit.com CONTINUES TO BILL MY ACCOUNT AFTER I CANCELLED AND WON'T ANSWER THE PHONE OR RETURN ANY OF MY CALLS Internet

*Consumer Comment: time to report stolen card

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I signed up for a free trial offer with SmartCredit.com 3 months ago. I cancelled my free trial offer within the offer period. I then was billed for a month of service $29.95 on 11/04/11. I didn't notice this until the end of November. I called them, and they left me on hold over 15 minutes then the answering service came on stating that I will receive a call back within 24 hours and If i didn't then try my call again. 

I never received the call back from them, then they have the nerve to bill me again on 12/05/11 for $29.95 again. I called them again, stayed on hold 15 minutes, and then the same process with the answering machine. Still no call back. I just called them for the 3rd time and same process, answering machine. No call backs. 

So these people keep billing my account, and even if there was a mix up with my cancellation with the free trial months ago, had they answered the phone, or called me back, I could have gotten my refund of $29.95 for November, and I would not have been billed hopefully for December. 

Please do not deal with companies who will not answer the telephone, or return your calls. You should not have to email anyone. If it's a legit good business, they will answer the telephone that's why they have it. 


FROM BANK OF AMERICA ONLINE BANKING

12/05/2011CHECKCARD 1203 SMARTCREDIT.COM 877-3723895 CA
24436541338000004123808-$29.95

11/04/2011CHECKCARD 1103 SMARTCREDIT.COM 877-3723895 CA
24332391308000004123809-$29.95

This report was posted on Ripoff Report on 12/07/2011 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smartcreditcom/internet/smartcreditcom-continues-to-bill-my-account-after-i-cancelled-and-wont-answer-the-phon-806192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

time to report stolen card

AUTHOR: GeorgeV - (USA)

POSTED: Wednesday, December 07, 2011
its time for you to report your card stolen, not close the account cause new charges will reopen the account. < been there done that

report your card stolen and dispute the charges with the cc company
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