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Report: #368508

Complaint Review: smartfixx.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Wallingford Connecticut
  • Author Confirmed What's this?
  • Why?
  • smartfixx.com Www.smartfixx.com Internet U.S.A.

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My boyfriend and I decided to take step in trying to quit smoking so we researched this new "electronic cigarette" and found the website www.smartfixx.com and at the time we didn't realize that this isn't the only website to sell electronic cigarettes. We paid over $80 for this product and we were told that each cartridge would be equal to 1 and a half to two packs of cigarettes so we figured each would last at least 3 days or more.
Initially the product worked OK but within a few hours we would only get about 1 minute of use out of each cartridge then it just completely stopped working all together. My boyfriend, being an engineer, took it apart and found that the so called "atomizer" was burnt out and wasn't working at all. We then went onto a site that reviews e-cigarettes (if only we saw it sooner!) and found that smart fixx is a complete scam and the products are faulty. Also, the people running it refuse to give your money back and actually ask for you to pay to ship the product back!
So don't be fooled by this so called electronic cigarette from smartfixx.com!!! There are plenty of other websites that offer the real thing but smartfixx is not on of them!!

Nina
Wallingford, Connecticut
U.S.A.

This report was posted on Ripoff Report on 08/30/2008 10:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smartfixxcom/internet/smartfixxcom-do-not-be-fooled-electronic-cigarette-smokeless-cigarette-smart-fixx-fau-368508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
5Employee/Owner

#7 Consumer Comment

Totally different reaction from the company

AUTHOR: PGC - (United States of America)

POSTED: Saturday, August 13, 2011
My wife has been using this product for about 3 months.  She did have an issue with one of the units. However she called the company.  They gladly overnighted her a new unit at no charge. They did not ask for the bad unit to be returned. 

Though I don't believe smoking an electronic ciggerette; that has 24mg a nicotine in it is any better than smoking a regular one.  It has made her feel like she is still smoking her 4 packs a day. And honestly is probably getting more nicotine now that she was before. Because most of the time the darn things just burnt in the ashtray.  Now she injests more because the darn thing is in her mouth all the time

The nicotine is delivered in a vapor that is blended with vegetable glycerine.  It seems to me that this can't be much better that the Tar she was ingesting before.   

The othere thing that I have noticed is that she is coughing more now than she did when she was smoking real cigarrettes. Is anyone else noticing this?
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#6 REBUTTAL Owner of company

SMARTFIXX really works

AUTHOR: Ruby - (U.S.A.)

POSTED: Thursday, May 13, 2010

I had some problems when I first recieved my starter kit. No directions so I was a little lost. Some of the product were not working. I sent an email to the company, and they replaced everything "PLUS" added extra. I have been smoking for 40 years. At this time, this is my cigarette. After smoking these I can't stomach the real ciggerette. I smell much better, I breathe much better. I may add these are actually a bit additcting themselves. But I would rather be addicted to these than those nasty cigarettes. I have loaned these to a few friends, who are purchasing thier own. I highly recomend these more than any other brand.

 

 

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#5 Consumer Comment

Smart Fixx not a rip off

AUTHOR: Lena - (U.S.A.)

POSTED: Thursday, February 12, 2009

I purchased Smart Fixx almost three weeks ago. At first I was a little upset because it didn't seem that I was getting what was promised. But as I went over the INSTRUCTIONS again, I found that what they stated were almost, if not true about the length of the cartridges, batteries, and other equipment. I enjoy this new technology so well that I have told everyone that I know about it. Anything that can remove over 4,000 carcinogens from life is a good thing. So the person that sent in this report should be ashamed of themselves. Maybe if you had followed the instructions, you too would find that this is a great product.

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#4 REBUTTAL Owner of company

Smart Fixx, False Reports of Service And Product.

AUTHOR: Smart Fixx - (U.S.A.)

POSTED: Wednesday, October 08, 2008

We would like some kind of proof that this person has purchased product from us. We do not show any NINA in our system. This person has never contacted us or
E-Mailed us. We have a 30 day money back guarantee or replace any bad items.

We have been selling for over a year and a half now on the internet and in smoke shops. This kind of slander only hurts a company if the company that post this info does not research the truth. Please let us know what steps to take to fix this problem if it is TRUE? Also, Our products are purchased from a USA company called Njoy.
Thank you
Jim Younglbood
SmartFixx

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#3 REBUTTAL Owner of company

Smart Fixx, False Reports of Service And Product.

AUTHOR: Smart Fixx - (U.S.A.)

POSTED: Wednesday, October 08, 2008

We would like some kind of proof that this person has purchased product from us. We do not show any NINA in our system. This person has never contacted us or
E-Mailed us. We have a 30 day money back guarantee or replace any bad items.

We have been selling for over a year and a half now on the internet and in smoke shops. This kind of slander only hurts a company if the company that post this info does not research the truth. Please let us know what steps to take to fix this problem if it is TRUE? Also, Our products are purchased from a USA company called Njoy.
Thank you
Jim Younglbood
SmartFixx

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#2 REBUTTAL Owner of company

Smart Fixx, False Reports of Service And Product.

AUTHOR: Smart Fixx - (U.S.A.)

POSTED: Wednesday, October 08, 2008

We would like some kind of proof that this person has purchased product from us. We do not show any NINA in our system. This person has never contacted us or
E-Mailed us. We have a 30 day money back guarantee or replace any bad items.

We have been selling for over a year and a half now on the internet and in smoke shops. This kind of slander only hurts a company if the company that post this info does not research the truth. Please let us know what steps to take to fix this problem if it is TRUE? Also, Our products are purchased from a USA company called Njoy.
Thank you
Jim Younglbood
SmartFixx

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#1 REBUTTAL Owner of company

Smart Fixx, False Reports of Service And Product.

AUTHOR: Smart Fixx - (U.S.A.)

POSTED: Wednesday, October 08, 2008

We would like some kind of proof that this person has purchased product from us. We do not show any NINA in our system. This person has never contacted us or
E-Mailed us. We have a 30 day money back guarantee or replace any bad items.

We have been selling for over a year and a half now on the internet and in smoke shops. This kind of slander only hurts a company if the company that post this info does not research the truth. Please let us know what steps to take to fix this problem if it is TRUE? Also, Our products are purchased from a USA company called Njoy.
Thank you
Jim Younglbood
SmartFixx

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