SmartKey Excel Password Keylostwindowspassword.com recoverlostpassword.com Keylostwindowspassword.com recoverlostpassword.com Sold faulty software, tech support just disappears, no refund available. other

Purchased their Excel password recovery software.  Description claims the software can crack Excel 2016 password protected file.  Software only offers 3 methods: a dictionary attack, or 2 other brute force methods. The brute force methods could take years to crack if the password is 10 characters or more, and AES is used, therefore useless. That only leaves the dictionary attack.  The dictionary word list that comes with the software is small and not very helpful.  The software allows you to use your own dictionary file.  However if you use your own, and it is over a certain size, it crashes after a few minutes and claims it can't find the password.  Contacted tech support, which can take days to get back to you, and when they do, it is late at night.  After sending screenshots of the crash, they asked me to send them the Excel file, and they will do it. What is the point of buying the software if they are going to do it, and why would I want them to have possession of my Excel file?  They do not offer refunds, and when you read the their disclaimer section on their site, it claims that they cannot be held responsible for anything they sell through their site.  In short, I suspect they count on the fact the price is small enough that you will just not fight to get your money back.  Don't waste your time trying to get a refund from them directly. Contact your credit card company and ask for a chargeback and get your money back that way.  It bypasses all the run around and stalling you get.