Complaint Review: Smartmart Savers Gas Rewards - Lake Havasu Arizona
- Smartmart Savers Gas Rewards P.O. Box 3406 Lake Havasu, Arizona United States of America
- Phone: 8666532139
- Web: http://smartsaver.com/gaspass
- Category: Gas Stations
Smartmart Savers Gas Rewards Scam involving gas rebates Lake Havasu, Arizona
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Was given a rebate certificate for $300 in gas rewards as a "thanks" for attending a sales presentation for a travel company. Followed all the directions to get the rebate certificates including sending them in using certified mail. The first was sent Thursday, 8/25/11. Received the $25 monthly rebate check and next certificate. Sent this one by certified mail 30 days later on Friday, 9/24/11. When my check did not come for some time, contacted customer service on 10/12/11 and was told I didn't get it because they RECEIVED my rebate in less than 30 days. Due to the weekend, they are claiming the first rebate was received in 5 days and the second was received in 3 days, therefore making me ineligible because they received it in less than 30 days and canceling the remainder of the $300 rebate. No where in their paperwork does it say 30 days between the rebates being RECEIVED. The paperwork says that only one coupon may be redeemed within a 30-day period. I have proof via the certified mail receipts that I SENT the second rebate 30 days apart.
This is a flat out scam. Who has control of the mail? All I know is I sent it 30 days later. Was told a supervisor would contact me in 24 - 48 hours. On 10/17/11, I called again since no one called me back. Was again told I would get a call back. Finally got a call back and was told because they RECEIVED my 2nd rebate with less than 30 days between, I was not null and void and would get no further rebates. I again stated that I had the certified receipts showing that I had sent them 30 days apart to which Jennifer replied "you are null and void because we received them in less than 30 days apart". I perceived her to be very curt and rude in her tone. Shame on any gas stations who participate with this company
This report was posted on Ripoff Report on 10/18/2011 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smartmart-savers-gas-rewards/lake-havasu-arizona-86405/smartmart-savers-gas-rewards-scam-involving-gas-rebates-lake-havasu-arizona-790161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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