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Report: #640623

Complaint Review: SMGL Corporation - Chaura Rasta, Jaipur Select State/Province

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  • Updated:
  • Reported By: James H. — Other Northern Mariana Islands
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  • SMGL Corporation Jewellers House H.No.830 S.B.B.J Banklane Chaura Rasta, Jaipur, Select State/Province United States of America

SMGL Corporation Jewellery Online Wholesale stole my money!!! Chaura Rasta, Jaipur, Other

*Consumer Suggestion: Good Experience

*General Comment: my experience

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I ordered bone jewelry from SMGL Corporation last February 2010 and have not received them yet.  I have sent countless e-mails to the company and have received responses from them such as "...parcel is on the way" or "parcel is stuck at customs" or "parcel is at your destination". 

I have requested SMGL to send me the copies of the shipping documentation and invoice and they sent me a spreadsheet that could have been made by anyone.  They sent me a copy of an invoice that declared my shipping destination as "Island"; my address was not listed anywhere on the shipping documents or on the invoice.

I approached my bank about a possible credit of the amount I already paid to SMGL Corporation but was informed that I already exceeded the time limit of 60 days.  It was very frustating on my part because had I not waited for the supposed 30 days production time and 15 days delivery time and had I not wasted 20 days of useless e-mail communication with SMGL, my bank could have credited the amount I already paid to SMGL. Lesson learned.

 

 

 

This report was posted on Ripoff Report on 09/14/2010 06:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smgl-corporation/chaura-rasta-jaipur-select-stateprovince-302003/smgl-corporation-jewellery-online-wholesale-stole-my-money-chaura-rasta-jaipur-other-640623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Suggestion

Good Experience

AUTHOR: Jennifer - (Bulgaria)

POSTED: Tuesday, October 19, 2010

I just want to share my experience with the company SMGL, I placed an order from the company and got the parcel within 3 weeks and i glad and satisfied with the company and i order 4 orders, till now i ad no problem. 

The shipping process is very good, i appreciate. And we have a good business relation ship. Just shared my good experience, as i do not want this company reputation go down.

May because of some mis-understanding this happen. 

Thanks
Jennifer
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#1 General Comment

my experience

AUTHOR: SteveS - (USA)

POSTED: Thursday, October 07, 2010

Hi, I am a customer of SMGL and have been for the last 6-7 years. It is a small but very honest company as I have personally visited their office in India in 2005 . There have been issues due to the complexity of international trade which includes, differences in language, customs in India and the US etc. But it always has been resolved.

The reason I am writing this is because, this could be an exception and my experience is very different from the other individual.
My advice is to ask for the tracking number as I always get a tracking number and I can track where the package is. I am guessing the package got lost. 
Hope this helps both the individual who has an issue and SMGL.
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