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Report: #1442681

Complaint Review: Smiledirect

  • Submitted: Sun, May 13, 2018
  • Updated: Sun, May 13, 2018
  • Reported By: Zulakha — Irvington United States
  • Smiledirect
    Broadway
    NY,NY, New York,
    United States

Smiledirect Smiledirect,com support@smiledirect.com They provided custom plastic alingers, to bring two of my lower teeth in line, they did not work New York,

*Author of original report: Insult

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Due to my severe back pain, i could not travel back and forth to a Dentist for braces, so when i heard about Smile Direct that could supply alingers to straiten my two lower teeth without leaving home, i was excited and started the program, i paid for the clay impression sent to my home, then recieved and started using the new alingers, while paying $96 a month, i followed their instruction to a T, and after 8 months of alingners, and the final set , nothing happened, So i informed them that the alingers did not work, their response now was that i should send them 10 pictures of the inside of my mouth, 5 with alingers and 5 without. But as the alingers were to be discared after use, and the set for the 8th month were finished and discared, their were no alingers left, so i sent various photos of my teeth from all angles, showing that the two incisors on the bottem, were indeed blocked by the two teeth in front , thus the alingers could not push the out of alined incisors foward. [continued below]....

.....

Their next response was to want me to travel to another State ( NY ) to do a re evaluation, even though they had initially make made the aliners based on my real impressions, i told them that i could not travel and demanded a refund of nearly $1,000 but they are putting up all sorts of obsticles to prevent giving me my money back. I am sure that i am not the only one ripped off by these people, and will try to make a report to the Attorny Generals office.

This report was posted on Ripoff Report on 05/13/2018 09:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smiledirect/nyny-new-york/smiledirect-smiledirectcom-supportsmiledirectcom-they-provided-custom-plastic-alingers-1442681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Insult

AUTHOR: Zulakha - (United States)

The following is a message that i recieved from SmileDirect after the completion of the aliners, they never saw the results, but congraulated me on their work

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