Report: #1442681

Complaint Review: Smiledirect - NY,NY New York,

  • Submitted:
  • Updated:
  • Reported By: Zulakha — Irvington United States
  • Smiledirect
    NY,NY, New York,
    United States

Smiledirect Smiledirect,com They provided custom plastic alingers, to bring two of my lower teeth in line, they did not work New York,

*Author of original report: Lies

*Author of original report: Insult

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Due to my severe back pain, i could not travel back and forth to a Dentist for braces, so when i heard about Smile Direct that could supply alingers to straiten my two lower teeth without leaving home, i was excited and started the program, i paid for the clay impression sent to my home, then recieved and started using the new alingers, while paying $96 a month, i followed their instruction to a T, and after 8 months of alingners, and the final set , nothing happened, So i informed them that the alingers did not work, their response now was that i should send them 10 pictures of the inside of my mouth, 5 with alingers and 5 without. But as the alingers were to be discared after use, and the set for the 8th month were finished and discared, their were no alingers left, so i sent various photos of my teeth from all angles, showing that the two incisors on the bottem, were indeed blocked by the two teeth in front , thus the alingers could not push the out of alined incisors foward. [continued below]....


Their next response was to want me to travel to another State ( NY ) to do a re evaluation, even though they had initially make made the aliners based on my real impressions, i told them that i could not travel and demanded a refund of nearly $1,000 but they are putting up all sorts of obsticles to prevent giving me my money back. I am sure that i am not the only one ripped off by these people, and will try to make a report to the Attorny Generals office.

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#1 Author of original report


AUTHOR: Zulakha - (United States)

After reporting smiledirect to the better Business buareu, they engaged in string of out right lies, first after resending the pictures of my mouth many times, they finally responded first by saying that i did not respond to a requied 90 day evaluation by sending pictures  of my mouth with aligners in.  This was a lie, because i never received such a request.

Based on that Lie, they are now saying that i did not wear the alingers correctly. But of cause i did for 8 months, they wouls snap fully in each time. I asked for prof as to when and how they asked for these 90 day pictures, but no response. So in short, without any prof, they are claiming that i am not due a refund due to alingners not properly installed, which of cause is a LIE

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#2 Author of original report


AUTHOR: Zulakha - (United States)

The following is a message that i recieved from SmileDirect after the completion of the aliners, they never saw the results, but congraulated me on their work

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