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Report: #1330978

Complaint Review: SmithGear - Internet

  • Submitted:
  • Updated:
  • Reported By: Michele D — Aurora Colorado USA
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  • SmithGear Internet USA

SmithGear Customer Service, Shipping Bluffton South Carolina

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If I could 0 Stars to this business I would. I ordered 750.00 in electronics(phones) from this company and paid 40.00 for shipping overnight. I ordered these products my time at 3:46pm on 09/29/2016. I received an email from the company giving me an order number but no tracking information. I figured because of the time change the order would ship in the morning on 09/30/2016. At 2:53pm I went back to the website to check my order still had not been shipped so I called. The gentleman on the phone was extremly rude and told me I would not get my shipment until 10/03/2016. How is this overnight shipping? There is nothing on their website which indicates their process for shipping and as a consumer you expect to get overnight shipping as they promise. Because the gentleman did not like my frustration he told me he was cancelling my order and hung up on me. This is the worst customer service and business I have ever dealt with. Would have been their best customer but oh well no one wants to deal with someone who is extremely unprofessional and that expects their customers to know their policies. I will be filing a BBB complaint as well.

This report was posted on Ripoff Report on 09/30/2016 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smithgear/internet/smithgear-customer-service-shipping-bluffton-south-carolina-1330978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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