Smoking Everywhere Electronic Cigarettes. Rip Off sunrise, Florida

I ordered the product, one part did not work, after emailing them and not hearing back I went it back fed-ex, did not hear back.  Ordered some of their cartridges on line stated if you order over $100 there is free shipping but the shipping charge would not come off so I went and called instead.  Received a wrong item and sent it back UPS, now they tell me they received both but I must send them shipping fee for the items (which I had been charged with the original order) and then order way over my 2nd order to avoid this and then had to pay shipping fees over $25 just to prove that I sent the items back. 

I have no guarantee that I will get the right order and I feel that this could continue forever.  The phone they have keeps you on hold forever and half the time disconnects you after 15 minutes when on hold.  When you get someone they don't help they just say that's our policy??  There is no customer service as they are truly not helpful they were very good and calling me every day when I started to place my order on line but stopped when I saw a problem.  They called me every other day to see if I was able to place my order.  Something is seriously wrong with this company and they need to be stopped!!!!!!!!!