Complaint Review: Snuggie.com - Wallingford Connecticut
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- Author Confirmed
- Snuggie.com PO Box 3179 Wallingford, Connecticut U.S.A.
- Phone: 800-566-2888
- Web:
- Category: TV Advertisements
Snuggie.com I filled out order forms with information and credit card information. The order was immediately charged without any chance to view the completed order and make changes. I ordered two deals(buy one get one free) of snuggies supposedly at a cost per deal of $19.95 plus $7.95 shipping & handling. When the invoice appeared on the screen I had been billed for two snuggies at $19.95, two for $14.95 Wallingford Connecticut
*Consumer Suggestion: Do not use getsnuggies.com. Buy the Slanket at QVC.com. QVC has better reputation.
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Snuggie.com advertised 2 snuggies for $19.95 plus $7.95 shipping. I ordered two deals on line. After the credit card information was entered, the order was placed and an invoice appeared for $133.40. You did not have an opportunity to verify the order or change anything.
(Contact information was not evident on the web site. I had to call my credit card company to get the contact information. The customer service department is not open on weekends.)
The total invoice was as follows. 2 snuggies @ $19.95, 2 snuggies @ 14.95, shipping $63.60 for a total of $133.40. I replied to the email confirming my order. to cancel the order. After viewing another ripoff report, which stated that the company did not respond to any of that person's communications, I canceled my credit card in order to cancel the order and charges.
This was the first and last time I will order anything advertised on TV. It is a shame that unprincipled, disreputable companies ruin sales for reputable companies. I shall contact the Better Business Bureau in Wallingford, Ct. also.
Anonymous
Nebo, North Carolina
U.S.A.
This report was posted on Ripoff Report on 12/06/2008 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/snuggiecom/wallingford-connecticut-06494/snuggiecom-i-filled-out-order-forms-with-information-and-credit-card-information-the-or-1032866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Do not use getsnuggies.com. Buy the Slanket at QVC.com. QVC has better reputation.
AUTHOR: Wilson - (U.S.A.)
SUBMITTED: Thursday, December 18, 2008
I was thinking of buying some Snuggies for Christmas presents, but I thought I would wait because I had not yet decided what to buy for my relatives. I am glad I did not order the Snuggies. I found on getsnuggies.com it states you must allow 2-6 weeks for delivery and they charge $7.95 for postage and handling for each Snuggie include the second free Snuggie.
On 12/11/08 (Thursday), I ordered three Slankets ($26.80, $22.80 & $22.80) via QVC.com Special of the Day. With QVC, you can review your order, change color of items, cancel order (unless order has changed to processed stage) and you can get a refund of items purchased. I can vouch that QVC had refunded me for items purchased which I have returned. Note the huge difference in shipping charges and shipping times.
I received one box with three Slankets on 12/17/08 (Wednesday) via UPS Ground.
Sub Total:$80.40
Total S&H: $11.93
Total Tax: $6.12
Order Total: $90.45
Today, 12/18, as a test, I filled out the getsnuggies.com order form to order one Snuggie at $19.95.
Order summary:
Item Description:
Snuggie - 2 Royal Blue + 2 book light
Quantity: 1
Unit Price: $19.95
Item Price: $19.95
Number of Payments: 1
Tax: $2.96
Shipping Amount: $15.90
Total: $38.81
As of today, 12/18/2008, there are 7 reports on ROR, I am sure they will be more complaints posted as more and more people see the television commercials and they order the product.
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