SnyapseConnect Inc Poor Customer Service and Practices Salt Lake City Utah

A year ago I ordered a magazine through SynpaseConnect, Inc.  My subscription expires in June of this year.  I recently received a notice from Synapse that my subscription would be auto-renewed for a price almost three times the price I paid for the original subscription.  The notice provided a phone number for me to call if I wished to stop the auto-renewal.  I called that number three times, each time getting a recording telling me that the number is invalid.

I then called the magazine's customer service department and was given another number to use to call Synapse.  I called that number and got a recording with no option to speak with a human being!  The recording advised that my auto-renewal will be stopped and that I will receive six more issues of that magazine for a much lower price.  There was no option to opt out of receiving the next six issues.

I had to call three numbers to get my auto-renewal stopped, and I'm not satisfied with the results.  Regardless of how cheap the next six issues of the magazine will be, I don't want the extension.  In six months, I'll have to go through this all over again!

I checked the BBB's grading of Synapses.  The company is given a grade of A+, despite the number of complains that the BBB has received about this company.  I've now lost my faith in the BBB and will never order another magazine from a third party!!