Social point Dragon city Stole my money Internet

  Imagine being big fans to two youtubers vanoss and h20 delerious seeing there in a dlgame dragon city. A few days laters gems are on sale and being a big fan of these content creators wanted to get the dragon which are up for sale only for 250 gems each which is about $20 and when purchasing these dragon the game crash taking my gems dragons and money noticing this message social point for a reply 3 days later saying send a screen shot which is impossible and telling them what happened which i did in detail a week later them telling them to put it in more detail which i told them frame by frame what happen. Another week later they tell me there is no record of me purchasing anything with the gems so clearly lying and now activily trying to steal my money. In short social point needs to fix this or i will.