Complaint Review: Softwrap - Douglas Other
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- Author Confirmed
- Softwrap 60 Athol Street Douglas, Other United Kingdom
- Phone:
- Web:
- Category: Computer Software
Softwrap send me an invalid product key and ignores my e-mails when I ask for a refund Douglas Nationwide
*Author of original report: Softwrap still ignores me
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I wanted to upgrade a computer program to the pro version and a company called Softwrap sends product keys to do so. However, the product key then sent me is invalid and when I ask them for an explanation and a refund they ignore me. They have ignored four of my e-mails so far.
I'm not the only one they're ignoring. I found a message board and someone there has been waiting over two months now. There are dozens of people who posted on that message board who have a problem similar to mine.
I filed a report on Papyal (which I used to pay Softwrap) but they autimatically closed the report without looking at it. This makes it all a bit more frustrating.
I want to do everything I can to make people aware of how Softwrap treats its customers. I'm not just doing this for myself. If someone can convince Softwrap to apologize to me and everyone else they ripped off I'd be very happy, even if I don't get my money back.
Frederik
Schilde
Belgium
This report was posted on Ripoff Report on 10/11/2008 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/softwrap/douglas-other/softwrap-send-me-an-invalid-product-key-and-ignores-my-e-mails-when-i-ask-for-a-refund-dou-380377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Softwrap still ignores me
AUTHOR: Fredvdp - (Belgium)
SUBMITTED: Saturday, October 18, 2008
It turned out the Softwrap system is bugged. They key didn't work the first five times I tried it (I copy/pasted so nothing could have gone wrong) but now it suddenly works. However, this does not take away the fact that I tried to contact Softwrap several times. Bugs happen very often in their software so customers will regularly need a refund. You can't get a refund if the company avoids all contact.
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