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Report: #1142473

Complaint Review: Solar Max Tech - riverside California

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  • Reported By: M S — Fontana California
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  • Solar Max Tech 3080 12th St riverside, California USA

Solar Max Tech Residential solar company Claim to offer zero down with good credit riverside California

*UPDATE Employee: Understanding your Credit Score

*UPDATE Employee: Understanding you Credit Score

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What the heck does one have to do to qualify for zero financing with solar max? Im a goo consumer with a good credit score to put down $10,000 seems sort of out of line to me. Listen a credit score of 690 with $70K equity in there home with an income level of $120K per year and they still will deny or request a substantial amount down? Plus receiving an email from Bob Aguilar who is the VP of financing saying "If his FICO was 850, we would make the same decision. " Seems wrong to me to advertise the fact that you offer zero down. If im not mistaken 850 is the best credit score you can receive and yet your still going to tell someone they must have a $10,K deposit??

This report was posted on Ripoff Report on 04/28/2014 05:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solar-max-tech/riverside-california-92507/solar-max-tech-residential-solar-company-claim-to-offer-zero-down-with-good-credit-rivers-1142473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Understanding your Credit Score

AUTHOR: SolarMax Tech. - ()

POSTED: Friday, May 02, 2014

Solarmax Renewable Energy Provider provides zero down financing to the vast majority of credit applicants. For example, in March 2014, over 75% of our applicants were approved with no down payment. In many instances, applicants who would have been approved with no down payment, offered a down payment anyway.

In this applicant’s case, an internal email was inadvertently forwarded to the applicant. The email was never intended for the applicant. The email was sent to remind the intended recipient, an employee, of our process. We apologize for this error, and for any negative perception, or dissatisfaction, it created for our customer. We are barred from disclosing information regarding the applicant by both State and Federal Privacy Laws, and would not disclose reasons for our decision in a public forum.

Generally speaking, we base our financing decisions on our assessment that the applicant(s) have:

  1. The Ability to pay SolarMax
  2. Stability factors that indicate the applicant is likely to continue to have the Ability to Pay us for the Term of the financing
  3. A demonstrated Willingness to Pay us
  4. A satisfactory Equity position based on our assessment of 1-3 above

This allows us to approve customers who might not qualify based on a strict credit score cutoff. We also offer flexible finance options. Our rates range from 0.99% APR to 10.99% APR. In most instances, we also offer the ability for customers, who are charged rates above 5.99%, to obtain lower rates by utilizing down payment. When a customer uses their own money upfront, they are usually less likely to default and lose their investment. By using down payment to reduce the amount financed, the financial risk is also reduced. Based on our Risk Based Pricing, most customers can obtain lower rates by either providing down payment, or by shortening the term of their financing.

We understand that applicants are often disappointed, and sometimes angry, when they are not approved for financing on terms or rates that they desire, or believe they deserve. There is no pleasure in disappointing a potential customer who wants to be our customer. Our customer’s satisfaction with our financing services is very important to us. We are sorry that this applicant was not satisfied with our financing services.

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#1 UPDATE Employee

Understanding you Credit Score

AUTHOR: SolarMax Tech. - ()

POSTED: Thursday, May 01, 2014

 

Solarmax Renewable Energy Provider provides zero down financing to the vast majority of credit applicants. For example, in March 2014, over 75% of our applicants were approved with no down payment. In many instances, applicants who would have been approved with no down payment, offered a down payment anyway.

In this applicant’s case, an internal email was inadvertently forwarded to the applicant. The email was never intended for the applicant. The email was sent to remind the intended recipient, an employee, of our process. We apologize for this error, and for any negative perception, or dissatisfaction, it created for our customer. We are barred from disclosing information regarding the applicant by both State and Federal Privacy Laws, and would not disclose reasons for our decision in a public forum.

Generally speaking, we base our financing decisions on our assessment that the applicant(s) have:

  1. The Ability to pay SolarMax
  2. Stability factors that indicate the applicant is likely to continue to have the Ability to Pay us for the Term of the financing
  3. A demonstrated Willingness to Pay us
  4. A satisfactory Equity position based on our assessment of 1-3 above

This allows us to approve customers who might not qualify based on a strict credit score cutoff. We also offer flexible finance options. Our rates range from 0.99% APR to 10.99% APR. In most instances, we also offer the ability for customers, who are charged rates above 5.99%, to obtain lower rates by utilizing down payment. When a customer uses their own money upfront, they are usually less likely to default and lose their investment. By using down payment to reduce the amount financed, the financial risk is also reduced. Based on our Risk Based Pricing, most customers can obtain lower rates by either providing down payment, or by shortening the term of their financing.

We understand that applicants are often disappointed, and sometimes angry, when they are not approved for financing on terms or rates that they desire, or believe they deserve. There is no pleasure in disappointing a potential customer who wants to be our customer. Our customer’s satisfaction with our financing services is very important to us. We are sorry that this applicant was not satisfied with our financing services.

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