Complaint Review: Solid Commerce - Marina Del Rey CA 90292
- Solid Commerce 578 Washington Blvd. #352 Marina Del Rey , CA 90292 United States
- Phone: 800-750-7617
- Web: www.solidcommerce.com
- Category: E commerce
Solid Commerce Solid Commerce = Lost Revenue, Customers and Time Marina Del Rey CA California 90292
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Our business is a large etail/retail company. Many promises made by Solid Commerce techs and too much time has been wasted dealing with SC trying to sort out issues with oversold stock because the API will not correctly update and the SC techs do not know why. This has caused numerous orders to be cancelled and returned money to upset customers who may never buy from us again. In the beginning we were assured by SC that they were experts with Sku Vault and Volusion and everything would be seamless but this has not been our experience. Constant unresolved issues with SC have resulted in large amount of lost sales, wasted time with constant calls back and forth to SC to try to fix the issue, unhappy customers and our customer service/inventory employees having to call customers, re-do work and correct problems. If you are thinking about using this company, give it some serious consideration first. Our reputation suffered substantially because their software could never get our orders to update correctly. We lost TENS OF THOUSANDS of dollars in revenue working with them.
This report was posted on Ripoff Report on 05/17/2018 02:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solid-commerce/marina-del-rey-ca-90292-90292/solid-commerce-solid-commerce-lost-revenue-customers-and-time-marina-del-rey-ca-califor-1443446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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