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Report: #417218

Complaint Review: Solid Signal - Novi Michigan

  • Submitted:
  • Updated:
  • Reported By: George Kansas
  • Author Confirmed What's this?
  • Why?
  • Solid Signal 25225 Regency Drive Novi, Michigan U.S.A.

Solid Signal, Jerry Chapman President REFUSED RETURN OF UNUSED ITEM ONE DAY AFTER PURCHASE! Novi Michigan

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January 23, purchased 2 Tivax Digital Converter Box W/ Analog Pass-Through STB-T8.

Connected unit to digital antenna and it failed to receive ANY signal. Over two days made many calls to company for return call and they have not called. Their on hold message states they will return messages within ONE HOUR.

Sent the following email:

"We live in a small town. Our home is surrounded by large sequoia trees and we have a state university with tall buildings nearby. A technician installed one of the units - to TV and digital antenna - and the scan resulted in to channels received.

We know your are processing returns for people who have the same difficulty as we are, and we appreciate you sending an RA so we can get this done ASAP."

Thanks much for your help,

Received the following reply:

"we do not return converter boxes"

Please contact me if you know how I can get my money back or are willing to take them on.

If they knew that I will never back down, they would have already emailed me a return authorization. It is NOT about the money now.

M11
George, Kansas
U.S.A.

This report was posted on Ripoff Report on 01/28/2009 10:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/solid-signal/novi-michigan-48375/solid-signal-jerry-chapman-president-refused-return-of-unused-item-one-day-after-purchase-417218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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