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Report: #537976

Complaint Review: Something New Professional Jewelry Cleaner - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Denise — Upper Marlboro Maryland U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Something New Professional Jewelry Cleaner P.O. Box 1366 Internet United States of America

Something New Professional Jewelry Cleaner Something-new Dishonest, Overcharged, Misrepresented the price of their product Internet

*Consumer Comment: I love this product

*REBUTTAL Owner of company: Blaming the wrong one

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Purchased Something New Professional Jewelry Cleaner at a Girls Night Out event.  At the time of purchase, we were told that we would not be able to find the product anywhere else for less--we purchased five (5) sets of this product.  However, when I got home, I searched on the web and found that the same company was selling it for much less on the web because with the purchase and an additional $3 you also would get a sonic jewelry cleaner.  I immediately pulled out the receipt and tried to call the number on the receipt to discover that the phone number had been disconnected.  I went online and sent an email to Something-New.com and after several attempts, received a return phone call from Ms. Lynn Wagner with a promise that I would be receiving something in the mail.  Ms. Wagner was aware that the phone number on the receipt was not in service and told me that they should have changed the receipt to reflect their current number.  Trust me, they don't want calls because you have to send them email as a means of contacting them.  Ms. Wagner apologized and told me that it was a family owned business and that they could not always control the cost for which the product was being sold.  Unfotunately, I never received anything in the mail and all other attempts to contact the company have been ignored.  I do not recommend the purchase of this product--I am now back to using either my regular jewelry cleaner or lemon joy and water which I believe works better than the Something New Professional Jewelry Cleaner.  Buyers Beware! 

This report was posted on Ripoff Report on 12/11/2009 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/something-new-professional-jewelry-cleaner/internet/something-new-professional-jewelry-cleaner-something-new-dishonest-overcharged-misrepres-537976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
1Employee/Owner

#2 Consumer Comment

I love this product

AUTHOR: jml5 - ()

POSTED: Saturday, October 26, 2013

 I can assure you that I do not work for this company, I wish I did.  I really love this stuff!  I found it at the "Clean one ring for free" booth at the Houston Rodeo.  I was Sold! I had Just cleaned my wedding ring before we left the hotel with the cleaner from Zales.  When she cleaned my ring it was Filthy!I saw the rag before and after and I was Stunned! The rag was Black where she had cleaned it d it looked beautiful!! I love it for my James Avery jewely.  It turns grey fast, so it really make it look new.  I is a joke between my husband and I that when I clean mt wedding ring, people seriously ask me if it is New! haha  Even people I work with and see everyday!  I recommend it to everyone and I am never without it.  I do not know of that company.  I always look on the internet for different, reputable companies.  I really do love this product and I feel bad that you did not have a good experience with it.  It works great for me!

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#1 REBUTTAL Owner of company

Blaming the wrong one

AUTHOR: Bill - (United States of America)

POSTED: Monday, December 14, 2009

Wow!  You sure must have been mad when you wrote this report.  Need to clear up a few inconsistency's.  The 800 number you called belongs to the main distributor.  The person you bought from is a local distributor.  The website of www.something-new.com is yet a different distributor (me, who is NOT family related at all).  I service the upper midwest for shows and the world for the internet.

As the owner of the website, I can and do what I want on the website (as I am independent) and can do as I please.

The local person who sold you the cleaner is in business for themselves and can also do whatever they want concerning prices.

I have absolutely NO record of ever receiving an email from anyone in six years managing the website that has ever complained about our product or service.  If you sent it to the website, I did not receive it!

It is too bad you prefer using lemon joy as a result of this, as I would be happy to send you an ultrasound free.  Our cleaner is actually the best in the world.

Curse, swear and be damned, but the website should not be punished for this situation.

Bill Engelmann
owner: www.something-new.com
920-734-7921
1128 E Layton Avenue
Appleton, WI  54915


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