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Report: #784253

Complaint Review: Sono Bello Atlanta - Atlanta Georgia

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  • Reported By: Hurt — Atlanta Georgia United States of America
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  • Sono Bello Atlanta 1150 Hammond dr NE bldg e Atlanta, Georgia United States of America

Sono Bello Atlanta Ripped off, very rude, no customer service Atlanta , Georgia

*Consumer Comment: d**n that's AWFUL!

*UPDATE Employee: Let's Resolve This

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If google would let me give 0 stars, I would've. From the point this place took my $8000, my experience has been nothing short of a nightmare. The consultant, Jenny I think her name was, seemed clueless about the entire procedure. The ONLY reason I bought was because of the pressure i felt to get care credit and a cleared day. Once I paid and had questions, no one would return phone calls.

I called at least two dozen times to no avail. On my day to visit the surgeon, things only got worse. The LPN that took me back was cold and rude, and I overheard her yelling and blasting one of the other nurses with constant F bombs. She walked back in to check a blood pressure, the only exam that is done, while I was still changing. I tried to tell her I was nearly nude. Her only response was that she was in a hurry and that she had seen naked people before.

THEN I met the surgeon, DiFrancesco according to their website. She made me feel fat and very unimportant and also stated she was in a hurry to leave for some sort of even plans. After those events, I tried to ask for a refund and to cancel the procedure. Only then did Jenny return my phone call. Initially she said she didn't know how the refund process worked since I'd already seen the doctor.

Then, about 3 days later she called and said that I would lose half of my money if I cancelled because I had purchased a cleared day, or something like that. I went ahead with the procedure because that is a lot of money. The procedure was the most painful experience I have ever had, even beyond giving birth to 4 kids. The doctor refused to give me more medicine, and the nurse in the room was extremely loud and annoying as she kept trying to hold my hand and rub my hair. The doctor then said she couldn't take out anymore fat because I was writhing in pain.

Now I'm swollen and in constant pain a few weeks after, even though I was told everything would be back to normal in a few days. When I asked about this at my week after visit, the same rude LPN treated me like I was an idiot for thinking I would be well that soon after surgery. Even after I told her that this is what I was told by Jenny, she kept the same rude, cold demeanor as if I were a complete moron.

My advice, stay away from this place. I don't think the doctors even work there aside from surgery times. They treat you like a car running through the wash trying to get your money and get rid of you as fast as they can. They hurt me, took my money, and left a lasting impression of how customer service does not matter to them. This place is bad, the employees and doctors are mean, and there is no service after the money changes hands. 

This report was posted on Ripoff Report on 10/03/2011 01:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

d**n that's AWFUL!

AUTHOR: mr rik - (USA)

POSTED: Tuesday, October 04, 2011

What a bunch of SCUMBAGS!

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#1 UPDATE Employee

Let's Resolve This

AUTHOR: Sono Bello Patient Care - (United States of America)

POSTED: Tuesday, October 04, 2011

After reading various reviews of Sono Bello online, I was left troubled with the thought that anyone has had a negative experience with us or believes were anything less than determined to provide excellent patient care.

When Sono Bello opened, our mission was to offer our patients the most experienced laser assisted body contouring procedures while providing the best patient care. I believe we have done this for the vast majority of our patients after performing over 15, 000 procedures.

With this in mind, Id like to directly address statements that have in this report. Please click here to directly discuss any concerns you might have or to read more

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