Source Support Fraud Doesn't Pay Contractors Source Support Services, Inc. Hires Contractors, Then Doesn't Pay For Work Done. ripoff Duluth Georgia

After my initial complaint, I think I was banned from working with them for a while. I would try to apply for assignments and get rejected before I could even look at the assignment. I guess that ban has been lifted becasue I have been doing work for them over the past 4 months.

Now, when I deal with them, I state exactly what I expect from them. Sometimes they approve my demands, sometimes they don't. At lest I'm not upset when they reject my offer and I'm very happy for the work when they do approve my demends for payment and travel. 

Also, I would like to say something nice about this company. They usually approve an assignment with in 48 hours and they usually pay on time or a few days early. I never have to remind them to approve assignments or pay me and that is very nice. 

I guess things have changed over there or maybe it's the fact that I state that my demands have to be met before I go on site, either way, I have been very happy to work for them lately. 

I had never done work for Source Support Services before but I had an open slot and picked up one of their work orders. A few hours before the scheduled date and time they informed me that the part never got shipped out and they wanted to reschedule to the next day. So I lost that 2 hour slot in my work day. When I have scheduled work I can't pick up other work orders for other clients, so I lost money. But, being nice, I agreed to go the next day. I call them from about 5 minutes from site to make sure the part was there. Nobody can answer this question for me because Joey Whitley was at lunch. I called at 1pm and the work was for between 1 and 2 pm. So somebody should of known by then if the part was there or not. I was told somebody would call me right back. An hour later Joey decides he would call me. He then tells me that since I didn't call to see if the parts where there I wouldn't be paid for the hour they had me sitting there. Of course I had called and nobody called me back. Then he starts to get very aggressive and loud. He walks over to the help desk and finds out that I did indeed call to check on parts. Joey Whitley would not let me get a word in. He told me that I needed to call from home not 5 minutes from the job site. What difference that would make is beyond me. I was in the area performing other work orders and the job I was doing from him was slated for between 1 and 2 PM. So by 1PM they should be able to tell me if the part is there or not. If it wasn't, no big deal, I could of just left. But instead they just left me sitting there for an hour in a parking garage. They have no respect for contractors. He even asked me if I could just come back tomorrow. Of course not getting paid for the hour that I was sitting there. So all in all I lost 2 hours of work on the first day. Then another 2 hours the next day. Which cost me close to $200 in work I could of been doing for a good client. Fortunately, bad clients, such as Source Support Services are in the minority. Hopefully if your a contractor you end up googleing their name before you do work for them. Its been a horrible experience. If your work for Source Support Services I'd also like to let you know that Joey Whitley bad mouths his own company and manager on Facebook. Hes mad because he got looked over for a promotion. Might want to check that out. Maybe that's part of the reason the he is so difficult to deal with. Negativity just creates more negativity. I have 1000's of closed work orders all with 100% approval ratings on all the marketplaces.

My complaint deals with being on site for two hours and them only willing to pay for one. 

I took a job for Source Support Services, Inc.  on a moments notice and got no apperciation for that.

I traveled for a total 3 hours and about 100 miles and spent about $30 dollars in gas. 

I was onsite at 2:20 pm and when I checked my official check in time, the person I talked to checked me in at 2:29. Source Support Services, Inc. holds the number to the OSC till I get to the site. I walk 5 minutes to the entrance and call the number they give me. It goes srtaight to voice mail. I call it a few time so confirm that it's the right number. That takes 5 minuts. Then I call Source Support Services, Inc.  again. They give me a second number, that takes 10 minutes. Then I call the right person and find out where I need to go, that takes 5 minuts.

Then, it takes like another 15 minutes to navigate the hospital and find the office I need to go to. So I waste the first 50 minutes because of your policy to hold the OSC number till arrival on site. 20 of thos minutes were just spent on hold waiting to tak to someone at Source Support Services, Inc. If you would have provided the correct number before I went to the site, we could have saved at least 40 minutes, because I would have known exactly where I was going and I could have parked much closer to where I was going.

I finally arrive to the unit to be worked on at 3:10 pm. I start working on replacing the cable. It takes about 35 minutes because this is the first one I've ever done for you and I want to take my time and do everything right.  Next I try to power up the unit and the monitor keeps shutting off. So I call Source Support Services, Inc. to talk to Daniel Bolt. I have a phone record showing that I talked to him at 3:52pm and I was on the phone with him for about 10 minutes and he told me we were not responcible for the monitor, just the cable I was replacing. I told him it looked like the pc was not turned on and the OSC heard me say that and he popped out of his office and turned it on and everyting worked properly.

I got him to sign off at 4:05pm and it took 15 minuts to go back to my vehicle. At my vehicle I called to state that I was leaving the site and I was told I was already checked out. I didn't make a big deal at that point, I just went home. I was onsite at 2:20 and I was off site at 4:20 and I believe I'm owed for 2 hours of work. Also, I took this job on a moments notice, I printed out all the instructions and studied them, then I drove 90 minutes to and from the site, that's 3 hours total, and I spent about $30 in gas. I think the least you can do is approve my two hours for payment. 

Here's the shady part. When I get home, I go to look at my check out time and it's at 3:39, an hour after I called to check in. How is that possible, when I was on the phone with Daniel Bolt at 3:52? 

I call the office today and I get sent straight to voice mail. No one will call me or talk to me directly which I think is spinless and cowardly. My last conversation with Joey Whitley ended with him stating that needs 24hrs to talk to an engineer about the assignment. I don't buy that, I think I'm just being brushed off. Why didn't he do that yesterday, as far as I'm concerned his 24 hrs is up. 

It's seems like Source Support Services, Inc. never intended on paying for two hours of work, and I would not have accepted the assignment if all they were willing to pay for is one hour, or we would have to negotiate travel time and expenses. 

In closing, I'd like to state that I've worked for several companies that not only paid me for my time on site but usually add a bonus for doing a good job. The only reason I'm posting this, is because I've worked for companies like this before and I wish I would have looked at Rip Off Report before I worked for them. I feel like I need to say something before someone else goes to work for Source Support Services, Inc. and gets ripped off like I did. 

Yea, I guess thsre would be a problem when you A. Lie to your vendor, and, when caught in the lie, try and weasel out of paying the contractor. Isn't that funny how that would make people mad? Yes, it's too bad honest businesses have to deal with lowlife scumbags such as this. One who has similar complaints against them from both clients and contractors. But, unfortunately, that how some do business. They do it as long as they can get away with it. No, there was no problem with the work, the client became upset with Source Support when they discovered that they were overcharging them and ripping them off. The client actually contacted me directly afterward and thanked me. No, I've been in business for 12 years, serving over 1000 happy and satisfied clients. I learned my lesson, never deal with such shady contract agencies again. 

Although this occurred over 7 years ago, the reputation of Source Support Services is of utmost importance too me as the CEO/Owner.  In our 12 years of business we have paid thousands of contractors timely with no issues whatsoever.  I do recall this contractor as he escalated his concerns to me.   This contractor was belligerent and harassing to the point where I got my legal representative involved.  There was problems with his work or he would have been paid in a timely fashion; he would have been paid like many thousands of vendors who have worked with us in the past.  We do not withhold payments period.  

it is important for our vendors, customers, and employees know that we operate with integrity and respect for all individuals and would be happy to provide as many references you need.  In all candor, this contractor was unreasonable and unprofessional.  In the end, I do believe we paid him just to get him to go away.  Occasionally in business you run into people such as these.  It's unfortunate but it happens.  

If any one wishes to discuss please call me at 678-835-6100.

Mark Oldfield

CEO

Source Support Services, Inc.