South Bay Expressway Bogus Evasion sent San Diego, California

Hello. We're sorry to hear about your experience. Unfortunately, technology isn't perfect and sometimes when a photo is taken of a license plate, the numbers or letters are read or entered incorrectly in our system. This type of error is straightforward and easily proven - the toll violations team will go back and review the day/time of the infraction and look at the license plate in question to verify. There are folks who choose to evade tolls, which is why we have the video surveillance system in place. It's rare, and we don't like to do it, but when someone accrues many violations, it does constitute a hold on their registration through the DMV. Like I said, this is rare and most violations never escalate to this point.

The set of numbers and letters that are referenced on the notice you received are
abbreviations for the different entrance and exit ramps on South Bay Expressway. It
sounds like you've taken the proper action by filling out the back of the violation notice, so you should receive a letter in the mail in the next week or so with the result.  In cases where it's determined to be an error with the license-plate reader, your toll violations will be removed.  You can also call our Customer Service Center to check on the status of your request. We're open Monday through Friday from 8 a.m. to 5 p.m. and can be reached at 619-661-7070. Sometimes mistakes happen, but we're looking forward to correcting it for you.