South Point Hotel & Casino Dont not stand behind products or services Las Vegas, Nevada

Here is an email documentation, I forwarded to both Ryan Growney and Shelley White.  I have stayed at your hotel 100's of times since opening and have spent well over $100k in 5 years, through parties, hotel stays, spa, gambling, bachelor parties, etc. I can not believe the horrible service over my past few stays.  The most appalling thing is the fact that Shelley White, either did not adequately investigate my claim or she is a liar.  I even chronicled my December stay on your facebook page, so she could see the history.  I offered witness statements but she would not listen.  This whole situation has caused me a great deal of stress and anxiety. At this point since I have had no resolution, I have forced the BBB to reopen the case and I am providing witness statements, I have reported on Yelp and TravelAdvisor about the manner I have been treated and now I am filing a small claim action against you as the owner, since your staff is inadequate at best.

Here is the content on my email to her:

I know you saw my comments on FB, my name is Hadley Hodgkin, please forward this information to Shelley White the room number I stayed in was 2511 for Dec 11 -12, she can find all the details on the FB wall, I dont care to keep repeating this, I am aware that I will no longer be patronizing your establishment but with all of the issues I really feel she should refund my money. I am in no way trying to take advantage of the situation, too many things went wrong and I just think the right thing to do is refund, the front desk should have the number of times I called them and the two engineers that came up can support my facts. Please have her respond by email.  Thank you for your assistance.

Here is the facebook notes:

Hadley HodgkinI am giving you guys another chance tonight and tomorrow night after you messed up my last trip completely (I actually cancelled my stay) because I am loyal to you after all the great times I have had there, I truly hope you dont mess this up you are my favorite hotel in Las Vegas.Like     December 11, 2011 at 7:03am   Mark as SpamCaroline G I hope they take care of you!December 11, 2011 at 10:59pm   LikeHadley Hodgkin Weird night at South Point, the heater in my room stopped working and it was freezing,my internet logged me off twice. I called room service and the phone hung up twice while placing my order, and now my TV is on freeze frame, plays for a few minutes and then freezes up.

They are sending an engineer up to check it out, I hope they are recording these instances so they dont think its me.December 12, 2011 at 12:31am   LikeHadley Hodgkin The engineer checked it and said the system has been freezing up at late night and he would call cox cable. Again very prompt and friendly but I am beginning to feel like it was unwise for me to stay here. How many incidents are coincidences... WeirdDecember 12, 2011 at 12:41am   LikeAmy Hayman Someone else is staying in the room with you!!.......December 12, 2011 at 2:00am   LikeHadley Hodgkin Day Two the heater is still not working right I have to turn it up to 82 to get any heat or it turns the air conditioner on, the internet is still intermittent but the maid did a great job cleaning.

After being loyal and faithful since this place opened I think this will be my last stay here. The service was decent but when you are on vacation you just don't want to deal with all the broken operational issues.December 13, 2011 at 12:18am   LikeAmy Hayman Why do you need heat? Your Mr.cold... LolDecember 13, 2011 at 12:23am   LikeHadley Hodgkin That should tell you how cold it is in the room, I live comfortably at 65 and it is freezing feels like a walkin freezer.December 13, 2011 at 12:25am   LikeAmy Hayman Why didn't you get another room?December 13, 2011 at 12:27am  

LikeHadley Hodgkin Everything was here and I called them 5 times, I doubt changing rooms would have fixed the internet or tv since the engineer said he knew it was happening late at night.I never use the phone but to call room service and I think they hate me for complaining.December 13, 2011 at 12:31am   LikeHadley Hodgkin And after the last experience when the front desk person argued with me in front of customers and I was right, I just dont have the energy to fight anymore this year. Between the heart surgery, the bed sore, the constant high blood pressure, the cough from the new meds, I come here to relax, if I cant relax why bother. I can be uncomfortable anywhere and not have to waste my energy.December 13, 2011 at 12:34am  

LikeHadley Hodgkin By everything was here I meant all the food and everything was already here when all this started to happen.December 13, 2011 at 12:35am   LikeAmy Hayman Sorry ... I know how much you liked that place...December 13, 2011 at 12:56am   LikeSouth Point Hotel, Casino & Spa I have passed this along to our hotel director.December 13, 2011 at 9:13am   Like Hadley HodgkinHere is my trip summary after my last stay was a disaster the Hotel Director called and asked me to stay again, she was very cordial I must say. Day 1 the heater in my room stopped working and it was freezing,my internet logged me off twice.

I called room service and the phone hung up twice while placing my order, and now my TV is on freeze frame, plays for a few minutes and then freezes up. I hope they are recording these instances so they dont think its me. The engineer checked it and said the system has been freezing up at late night and he would call cox cable. Again very prompt. Day Two the heater is still not working right I have to turn it up to 82 to get any heat or it turns the air conditioner on, the internet is still intermittent and it is now 12:15 and the tv is doing it again, but the maid did a great job cleaning. After being loyal and faithful since this place opened I think this will be my last stay here, seriously I give up.

The service was decent but when you are on vacation you just don't want to deal with all the broken operational issues.Like     December 13, 2011 at 12:24am   South Point Hotel, Casino & Spa I have passed this message to our hotel director.December 13, 2011 at 9:13am   LikeLinda Kelley Gilbertson Sounds like you should have demanded a new room...December 13, 2011 at 11:17am   LikeAuruasa Faete Well the only reason we were staying at the SP and that far down the Strip for New Years was because you keep saying how great it was, we were going to stay the 29th - Jan 1st but I will have Sandra cancel the reservation, we will rebook on the strip.

We will let you know where we are staying so you can come hang out with us. Sorry South Point has become so disappointing to you, we know you liked it there.December 13, 2011 at 1:33pm   LikeSandy Gava Ray let me know where you are changing to so I can have Joe cancel and change to the same hotel as you.December 13, 2011 at 1:38pm   LikeMelinda Bogue I am shocked that they think you are lying, my husband and son was there and there were 12 other people and will give you a statement to file with the BBB. I had to wear my coat because it was so cold and the tv kept freezing up.

We have stayed there frequently but after reading the email you forwarded and there insulting response we wont stay there ever again. I can not believe they accuse you of lying with 12 witnesses.December 14, 2011 at 6:12pm   LikeHadley Hodgkin Whoever is running this Facebook page please forward my complaint on to the general manager.December 14, 2011 at 6:16pm   LikeHadley Hodgkin I forgot when I got there the room was not even ready, the table was being repaired and the glass was off and the table was upside down.December 14, 2011 at 6:19pm  

LikeHadley Hodgkin Perhaps you should ask Jillian about that and I believe the other front desk persons was Ryan or Kevin, I cant rememberDecember 14, 2011 at 6:20pm   LikeRed Riccio Paul and I were at the party and we know the room was freezing and the TV kept freezing up. I can not believe the response in that email, it is like they are calling you a liar with 12 -14 witnesses. I work for a Strip hotel and if we ever treated a customer like that we would be suspended or fired. The thing that really amazes me is how many parties and events you have had their and that doesnt even include the times you have stayed or brought people.

How many rooms did you book there for those bachelor parties?? This is just not good customer service, if you need a letter from Paul and I let me know.December 14, 2011 at 9:19pm   LikeHadley Hodgkin I have tried contacting the General Manager by email 3 times since they will not let me talk to him when I have called several times. Once again I have the emails to prove this. Very very unprofessional....December 21, 2011 at 5:00am   LikeHadley Hodgkin Ryan Growney is his name.December 21, 2011 at 5:00am   Like