South West Airlines Made me miss my flight because of lack of working staff Washington District of Columbia

I've flown on SWA many times and always buy a ticket on their web site. No problem at all. I get a confirmation number in minutes. Why would you call the night before to see if you were on the flight. I hate to see people knock Southwest. It is one of the few domestic airlines with good customer service and no fees for changing a reservation or cancelling one. This is 2008, not 1988. Use your computer next time like everybody else does.

This report was posted at 9:50am(MST)/11:50am(EST) on 11/28. I checked and flight 1905 was scheduled to leave at 12:45(EST). So if you wrote this report about an hour before your flight was even scheduled to leave how did they make you miss your flight?

You obviously have access to a computer. So why are you calling Southwest? Everything can be done on-line. When the tickets are purchased you receive a confirmation number and receipt right then. There would be no need to have your bank fax over a statement. It sounds like you may have only reserved the seat and not actually paid for it. I have no idea if it was a mistake on your part or Southwest's part, but I have a feeling that you or your friend misunderstood something.

By the way I would love to know what bank you bank at. If you could get a supervisor to spend their entire holiday trying to fax a statement they must have great customer service.