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Report: #1127435

Complaint Review: Southern California Edison - Ridgecrest California

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  • Reported By: Erica Gray — Ridgecrest California
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  • Southern California Edison Ridgecrest, California USA

Southern California Edison SCE SCE took it upon themselves to return my checks and charge me a fee without telling me. Now I'm being charged an NSF fee because an incorrect account was entered twice on 2 different occasions ridgecrest California

*Consumer Comment: Your story makes no sense...

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Last summer I was charged high electric bills due to the summer heat. This was due to my swamp cooler vein out of commission and only having air. Our temps reach 115 at fines. I was unable to pay the bill on time. Therefor, they shut my electricity off. To get it turned on they took my average three month bill and multiplied it by 3. That amount was around 580 bucks. I paid the bill for the month and didn't realize that the deposit was a separate account. So once again they shut my electricity off. So again now I am paying two bills based on the deposit one and the account another. I of course had to do payment arrangements as I cant pay it all at the same time. Every month I'm paying the current bill and the payment arrangement.

On February 3rd I paid the bill over the automated phone via checking account for the deposit Fr 200 dollars. Because I was In my car and didn't want to drive I finished the transaction in the parking lot of my sons high school and hung up. Later that night I paid 60 dollars via the automated system and finished that transaction. On the 6th of February I received an automated call from SCE saying my payment was past due. So I asked to speak to a rep. He I thought was helpful and said yes I show you made payments on the account but you needed to pay more than 60. So he set up another payment arrangement to pay it on the 28th of February. so on february 21st I made another payment for 100.00.  Here it is February 28 and I decided to activate my account online. I see that the original 2 payments are not accounted for and actually that they were returned and to boot I have a late fee and an $8 returned check fee for both transactions on the third of February. today the 28th of feb I made a payment for the final deposit payment due to system showing that is what I owe past due And another 100 dollar payment so I could be closer to being paid off. Feb 3 260.00 ( never received) February 21 100.00 and February 28 I paid 275.25 so in all I have made over 600 in payments to them this month. Even without the money they didn't receive I made payments of 375. When I ask them about the returned checks a supervisor Rhonda tells me that if I don't pay another 25 plus the returned check fees they will shut me off.

First of all when I explained that I never had any checks bounce because I would have been charged a fee by my bank, her answer was as follows. The reason you didn't get any fees is because you must have entered the check number incorrectly in the automated system. So it was wrong. my response was ummm two different times. I don't rhink so. I asked if I could replay the recording because I know that I didn't enter it twice incorrectly. Her response was since you didn't talk to a rep we don't have that capability so there is no way of getting out of these fees along with the late charges. My god they are already charging me a 580 dollar deposit along with the increasing bills and I do qualify for the care program. How do I get out of this disgusting triangle with these people? They are crooks. my concern here is they can just say that and get away wifh it? Why?

This report was posted on Ripoff Report on 02/28/2014 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southern-california-edison/ridgecrest-california/southern-california-edison-sce-sce-took-it-upon-themselves-to-return-my-checks-and-charge-1127435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Your story makes no sense...

AUTHOR: Robert - ()

POSTED: Sunday, March 02, 2014

 First of all what does paying a bill on the phone in your Son's High School parking lot have to do with you only paying $200 then and a few hours later paying $60?

Next, you say they didn't notify you that the payment didn't go through.  Okay, when you noticed that the money didn't come out of your account, how come  you didn't call them to find out why.  Did you think they would just "forget" about it?  Or perhaps the real answer is you don't monitor your accounts? 

As for the fees.  You were already delinquent, had your electricity shut off previously..so your "trust" factor is very low.  They also probably hear the "Oh but I am sure I entered the right numbers" about 2-3 times a day.  Where sorry to tell you but, as mentioned before it is very odd to enter 2 transactions in a single day, and that is exactly what a  true "deadbeat" would do to say "But how could it be entered wrong twice".

Another odd thing..only now after all of these problems do you decide to go on-line?

As for the "care" program.  As far as I was able to see that only provides reduced rates to qualified individuals it doesn't give you extra time or waive deposit requirements.  But as for signing up for it, since you are on-line just go to their site and go through the enrollment process.

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