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Report: #57271

Complaint Review: Spa Palace / Palace Resorts - Cancun Mexico

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  • Reported By: Odenton Maryland
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  • Spa Palace / Palace Resorts Playa Del Carmen Cancun, Mexico Mexico

Spa Palace / Palace Resorts Bad service, poor quality, deceptive deceptive company Cancun Mexico

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We spent a week at the Aventura/ Spa palace in Cancun, Mexico in November 2002. We were promised an Oceanfront room, which we were never able to get.

We were promised that we would get a tour of the property that turned out to be a sales pitch for the "time share" that is offered by Palace Resorts. They said the sales pitch would take an hour, but it lasted 2 and a half hours. When we said no to one salesman, they would send over another, then the "sales manager. It was a very high pressure sales pitch that started at a very high price. The price continued to drop until we finally walked out. We were able to get one of the Palace staff to give us a tour of the property, but she was reluctant to cover the whole place. Watch out for the "tour".
If you catch the morning bus from the resort to Cancun, be careful. The bus only returns one time each day, and if you miss it, you will have to take an expensive taxi ride back to the resort.

The lower staff are very friendly, but the management staff are far less acommodating. They will treat you as if they are doing you a favor by letting you stay at their resort.

This was our first time in Mexico, and we will probably never go back.

Dean
Odenton, Maryland
U.S.A.

This report was posted on Ripoff Report on 05/16/2003 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spa-palace-palace-resorts/cancun-mexico/spa-palace-palace-resorts-bad-service-poor-quality-deceptive-deceptive-company-cancun-57271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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