Complaint Review: SPARKLETTS WATER
SPARKLETTS WATER Beware of deceptive billing & difficulty to contact customer service. Phoenix Arizona
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Sparkletts has been delivering water to me for more than a year. I had made arrangements that they just debit my credit card for products and services. I had the same delivery order every two weeks. On February 20,2015, I was going to move, so I called Sparkletts to cancel my services. I asked them to come and pick-up my equipment on that telephone call.
The consumer assistant told me I owed $92.16 which I said was in error. When I looked at my bill, I notices some odd charges for extra deliveries on the bill. When I questioned those deliveries she said that I needed to talk to a manager. I agreed. Unfortunately, a manager was not available so she said she would ask him to call me later in the day. The manager never did call. Not that day, not ever.
I moved to a new residence and because Sparkletts had not picked up my equipment within 5 days of my call, I took it with me. I had given them my forwarding address. Then, 2 weeks later, Matt, my delivery driver called me and said he noticed I had moved. I told him I had cancelled services on 2/20/15. He said he had not been made aware of that. He said he would arrange for a driver to pick up my equipment.
Then on March 25, a Sparkletts came by the new residence and picked up my equipment. Today, I get a new bill from Sparkletts. It is for $130.00. They are charging me for March plus a late fee.
Immediately, upon getting the bill I try and call customer service. They don't recognize my account number or my telephone number. I hold for a live person for 20 minutes and the phone goes dead. I try again later in the day and hold for 13 minutes and finally give up.
I then call DS Services, the parent company here in Phoenix area and only get get a voice mail that tell me to use the customer service line. The same line that I held for 20 minutes and 13 minutes without getting a live person.
So, I submit to anyone considering Sparkletts, certainly in Phoenix to be aware of deceptive billing practices and the difficulty to get any wrong doing corrected. I don't even know what to do next.
This report was posted on Ripoff Report on 03/31/2015 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sparkletts-water/phoenix-arizona-85017/sparkletts-water-beware-of-deceptive-billing-difficulty-to-contact-customer-service-ph-1219407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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