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GATLINBURG FALLS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1506781
Apr 07 2021
08:19 AM
Gatlinburg Falls Hillbilly Hideaway Cabin. Is falsely advertising. The room was unsanitary full of dust someone broke our door knob while we were out as if tring to gain entry to the room. I no longer felt safe. There was a roach infestation issue. Contact guest services they were very rude and unconcerned with all the the issues my family and I were having during our short stay. We ended up leaving early do to the bugs and safety concerns. I requested a refund several times only to be told they cant do that, during my stay they were not answering my calls until I filed a complaint online threw there facebook page. I paid 1300.00 for the cabin 2/29-3/4 I am asking for refund for those days half of what I paid each day and a full return of the cleaning fee the cabin had not been cleaned at all there are roach's and tons of dust in fact there was still trash on outside porch from the last guests they did not remove so we had to endure the fact that there were racoons on our porch every night knocking over the can to eat it took guest service 24 hours to come out and get trash after several request 300 dollar refund is unexceptable the 300 doesn't even cover travel expense. All I am requesting is a fair refund this place is not worth the price and fee's they are requesting it does not meet health codes nor covid regulations. Pigeon Forge TN
Author: Kenosha, WI
2, Report #1394128
Aug 20 2017
10:34 AM
Gatlinburg Falls Cabins of the smokies venture resorts Gatlinburg Tennessee
Author: Holloway, Ohio
3, Report #1270844
Nov 29 2015
11:10 AM
Gatlinburg Falls Resort Gave me wrong cabin where things simy did not work and staff did not care, threatened to have me escorted off if property,Had at least 11 other upset customers that I knew of during my visit! Gatlinburg TN Internet, TN
Author: Boonville, North Carolina

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