Report: #1394128

Complaint Review: Gatlinburg Falls

  • Submitted: Sun, August 20, 2017
  • Updated: Sun, August 20, 2017
  • Reported By: Anonymous — Holloway Ohio USA
  • Gatlinburg Falls

    Gatlinburg, Tennessee

Gatlinburg Falls Cabins of the smokies venture resorts Gatlinburg Tennessee

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 1 review in the last week I was asked to complete a virtual checkin and in the email it states you will have directions by 4pm. We were 2 hrs late getting into the cabin. The front desk staff told me it should be no big deal to wait for a few hours. My 76 year old mother and our dog had to be couped up in vehicle aince 3 am and it was 630 pm by the time we were in the cabin. We had called at 2,4,430,5 and staff did not inform us that we would be waiting this late. We finally went to the office where approximatley 20 ppl were waiting. We got into our cabin and there were electrical issues and lights not working, leaks in the cabin and it was not stocked for a family of 3 let alone 6 people. I would shop around as they appear tp have no care or regard for people who pay them thousands of dollars. Tonight I was asked by Gatlinburg Falls Resort to remove this review in leui of money or 10 percent off next year. I refused because it is IMPORTANT to know what you are getting to and I'll eat the cost based on principle.

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