Report: #1467265

Complaint Review: Specrtum TV - Titlesville FL

  • Submitted:
  • Updated:
  • Reported By: Bill — United States
  • Specrtum TV Titlesville, FL United States

Specrtum TV Rip you off for returned cable boxes Titlesville FL

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I returned the cable boxes, closed out my account, got my receipt and walked out. DONE... or so you would think.

A week later I started getting calls saying to call them back right away about my account.

I called and was told I was being charged for a cable box that was not returned unless I could provide proof that I had returned it.

After MUCH to do I found the receipt that showed I had retruned the box so they said the issue must be with their computers and so I would not be charged. To make a long story short, because they have a computer problem they wanted to charge me $300 for a box I returned but was not entered into their system correctly. WHAT A RIP OFF! YOU MAKE A MISTAKE AND WANT TO CHARGE ME FOR IT! If I had not saved the receipt it would have cost me $300.

If you do any business with Spectrum be sure to save everything forever. They are either TRULY incompetent or looking to make money by charging for equipment that you return by claiming it was not returned. I know this is a common problem with most companies, but this is the first time it has happened to me. If EVERYBODY chose one company (such as SPECTRUM) to boycot and did not use them under any circumstances then this problem would go away. If a company learned that if they made a mistake they would end up out of business and NEVER be given a second chance then they might consider doing business another way.

I will never use Spectrum again. Others are probably just as bad but again this happened to me so this is my form of retribution.

They should go out of their way to verify that it was not their fault before stepping up to accuse someone and then trying to charge them.

Remember they are out to get you so hold on to your receipts FOREVER.

This report was posted on Ripoff Report on 11/13/2018 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/specrtum-tv/titlesville-fl/specrtum-tv-rip-you-off-for-returned-cable-boxes-titlesville-fl-1467265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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