Complaint Review: Spectrum cable (formerly Time Warner)
Spectrum cable (formerly Time Warner) Time Warner-Comcast-Road Runner Tried to force place a large package bundle of services on me instead of what I requested. Kansas City Missouri - MO
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When I signed up I requested to be on spectrum internet assist program for low income households. I was lied to from jump and told I couldn't get that plan until my eligibility could be verified so they said they were setting up a regular account until I was verified then it would switch over to the income based plan. Well I fought with then for 3 months because I kept getting bills for full price then when they shut me off in month 4 with a 180 dollar balance I was furious. I called and spoke with a upper lever supervisor only to be told I wasn't eligible for the income based plan because that's for new customers only that didn't have an existing account. When I explained that I didn't have an existing account when services were set up he said that didn't matter and the plan couldn't be switched period. I argued with them for 3 more days while without service and I had to pay 150 dollars to get it restored. But then I stumbled on a little bit of luck when I went onto the fcc.gov website and reported their activity and their intentions. Well let me tell you all of the sudden I was top priority for spectrum to do something because I got a call from a vice president from his personal cell phone on a Saturday the day after I made the fcc report. It seems whenever a fcc report is made they get almost instantaneous notification and it must mean something big because their attitude turns around real quick and all the sudden they want to work whatever issues you have out and quick. So my advice to anyone experiencing a problem with an isp or cable provider is to go to fcc and file a complaint. Well it turns out that at first they tried to bully me saying they had a recording of my initial order phone call and I didn't request such a thing but I told the vice president that's that was fine that I wanted him to email me a copy of the recording so I could review it and send it to fcc. He said he wasn't able to provide that due to company policy and so I knew he was lying and just trying to bully me. So I told him that I would go back on fcc and update my report and let them know that spectrum said there was a recording of the call for them to review. He said that he just wanted to get me taken care of and not to worry about that, so I now confirmed he was lying and that he didn't want me telling the fcc about the recording because he would probably have to produce it. Anyway I told him I wanted my account backdated to the start and the correct amount to be charged against the 150 I was forced into paying so my bills should have been about 60 dollars (15 per month) but instead I had a bill for 180 of which they made me pay 150 of and still showed a 30 dollar balance due so I had him take the correct amount of 60 from the 150 I paid which left me a credit of 90 but I told them I wanted a refund if the 90 not a credit and I wanted the 30 dollar balance removed plus I wanted to be comped 2 months of service for the hassle of all of this. He said he would see what he could do and get back to me well two days went by and nothing so I went back to fcc and update my complaint saying everything I just said here and now the company is ignoring me again and wouldn't you know about two hours later I get a call from the VP stating he would do everything I asked and when would I be home? When I asked why he said he would have someone run me out a refund check for the 90 dollars. I told him I wouldn't be home for about two hours and he said OK. When I got home there was an envelope taped to my door with a check inside. Amazing. They did everything I asked for but only due to the fcc being involved. So I say anybody if you have a similar issue take it up with the fcc it'll get results. I'm not sure how much trouble or power the fcc can put upon them but trust me they're scared of the fcc. And getting a call from an out of state VP on a Saturday and them buckling to my demands only proves it. Good luck. Grant
This report was posted on Ripoff Report on 05/16/2018 09:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrum-cable-formerly-time-warner/kansas-city-missouri-mo-64151/spectrum-cable-formerly-time-warner-time-warner-comcast-road-runner-tried-to-force-pla-1443303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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