Report: #1422731

Complaint Review: Spectrum Internet - Coeur d'Alene Idaho

  • Submitted:
  • Updated:
  • Reported By: Secured Investment Corp — Coeur d Alene Idaho United States
  • Spectrum Internet
    2305 W Kathleen Ave
    Coeur d'Alene, Idaho
    United States

Spectrum Internet Time Warner Cable Charged an unauthorized and unreasonable $87,000 early termination fee because they could not provide necessary services Coeur d'Alene Idaho

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We have been using Time Warner/Spectrum as our business internet provider for over 7 years. We have used them because we valued the business relationship we had built with them, even though they are one of the more expensive services providers in the area. We relocated our business in October 2017 - into a newer, nicer building in downtown CDA, approximately 4 blocks from our previous location.

We reached out to TWC/Spectrum 30 days in advance of our move. Unfortunately, they could not provide the fiber services when we needed services to be provided at our new building, as of October 2017. We, as a business, could not afford the downtime that TWC/Spectrum's inability to provide that service would have cost us. We were forced to look for service elsewhere. We did not want to look for service elsewhere, we were forced to look for service elsewhere.

On January 8, 2018 TWC/Spectrum debited our business account for over $87,000 as an early termination fee because they could not provide the services we needed, within the timeline they were needed, at our new location.

Do not do business with TWC/Spectrum. There are more cost-effective and ethically sound providers in the area.

This report was posted on Ripoff Report on 01/12/2018 05:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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