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Report: #1352090

Complaint Review: Spectrum/Brighthouse - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Tom — Palm Harbor Florida USA
  • Author Confirmed What's this?
  • Why?
  • Spectrum/Brighthouse Nationwide USA

Spectrum/Brighthouse Lies their sales people tell you Palm Harbor Florida

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Spectrum had sent me a flyer telling me about a faster internet speed that would increase my perfomance. They told me it would cost $200.00 for the install and I agreed. The tech came out and installed a new modem but then told me I had an accent point that I would no longer need. He told me the new modem would provide interenet access throughout my home. He removed the repeater as he left.

After two days I called and told them that my internet speed did not seem any better but more disturbing was I no longer had access to the internet throughout my house. I asked to go back to the lower speed modem and for them to return my repeater. I was told as a Spectrum customer they could change my modem speed remotely but Spectrum does not use repeaters.

I called and spoke to two managers and explained the situation to both. I told them I expected them to credit the $200 and I will go out and buy my own repeater. In both cases they told me, they installed the new modem so they would not refund or credit the $200.00. I explained that not only did their service not help my situation but it made the internet access worse. Yhey said they were sorry but suggessted where I could go to buy a repeater to give me better access in the home.

This report was posted on Ripoff Report on 01/26/2017 07:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrumbrighthouse/nationwide/spectrumbrighthouse-lies-their-sales-people-tell-you-palm-harbor-florida-1352090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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