Speed Queen I purchased in June 2015 the Speed Queen washer and dryer as they were advertised as durable and lasting 25 years. Unfortunately in June 2018 there was a problem with the pulley being worn out.Taylors South Carolina

In June 2015 I purchased a Speed Queen dryer as well as a washer since they were advertised as durable and lasting up to 25 years.  Unfortunately in July 2018 the dryer had problem, which I later was because the pulley was worn out.  Speed Queen paid for the part and the labor to repair.

However, on October 2, 2018 the dryer was not heating.  I called Speed Queen and was informed the warranty could not be extended and they would only pay for a part if needed.  I called the appliance store where the dryer was purchased and they said they called Speed Queen in my behalf without any change in Speed Queen's position.

  I had to pay a repairman to come and apparently there was an imbalance.  When Speed Queen sent an e-mail inquring about the problem, I advised them of this.  They replied that I should not bother them in the future if the problem did not involve a part.  

A 3 year old machine advertised as durable and being able to last 25 years has two problems develop within a few months.  This is not durability.