Speedway Ford Griffin Ford Warranty Griffin Georgia

In the spring of 2017 I purchased 2017 Ford Explorer XLT from Speedway Ford in Griffin, GA. One afternoon as my wife was stepping out of the vehicle she had noticed an area on the back of the leather seat that appeared to have been damaged and then covered up. We had never noticed this issue until that point because it was not really visible until the natural sun light had came into the vehicle at an angle that exposed the damage. As a matter of fact when I first saw it I thought that it may have been a natural flaw in the leather that was dyed and overlooked during the manufacturing process.

The vehicle was purchased new and only had 11,000 miles so I brought the vehicle to a Riverside Ford in Macon, GA. The service department took pictures and sent them to Ford warranty claims. Ford warranty claims responded and told Riverside Ford that this area had already been repaired and therefore they would not cover the issue under the manufacturer’s warranty. Since the vehicle had been repaired without my knowledge I reached out to Speedway Ford where the vehicle was purchased.

The service department at Speedway stated that they could not pull up the information from Riverside Ford and they would need me to bring the vehicle to them to take additional pictures and re-submit the claim. Speedway Ford got back to me and stated that Ford also told them that the warranty would not cover it. I told them that I understood that and I didn’t expect the factory to repair it since the damage must have occurred while the vehicle was at Speedway Ford.

I started doing some research and I have since discovered that Speedway Ford has had many other complaints filed against it for unscrupulous business practices. I have also learned that when a car dealership cause’s damage to a new vehicle while it is in there possession that the only way they can sell it as new vehicle without offering a discount is to cover up the damage without keeping any records of those repairs. Buyer’s Beware at Speedway Ford in Griffin, GA.