SpinTop Media SpinTop Media: No Codes, No Communication, No Deal Vancouver British Columbia

Like everyone else, I paid for my two games and have yet to receive viable game codes.

I have continued to try to contact SpinTop Media with no luck. I've used both of these emails and have no phone number: spintopsupport@hotmail.com and support@spintop-games.com .

Today I filed a claim with the Better Business Bureau in Canada and started the process of getting the transaction reversed with my bank.

If you have experienced the same issue I encourage you to file a complaint at http://www.bbb.org/canada/ and contact your bank.

My detailed complaint is posted below for your reference.

Thanks,
Melissa




BBB Report:

On Saturday, June 6th I ordered two PC games online from SpinTop at: http://www.spintop-games.com. I received an immediate form email with codes that were supposed to unlock the two games I had downloaded and paid for. The email contained defunct codes and I was unable to activate my games. I immediately responded with details about this issue and asked for a resolution.

Since then I have emailed spintopsupport@hotmail.com and support@spintop-games.com on June 9th, 10th, and 11th. I have received absolutely no communication from this company and my credit/debit card has been charged the full amount of $31.98 with an out of country transaction fee of $0.94.

I have no way of contacting them other than by email and am incredibly frustrated that I don't have my money back or the product I purchased. I contacted my bank today June 12th as I told the company I would if I didn't hear back from them and have started proceedings to get the transaction reversed. *********** Bank will work on my behalf to get my money back. However, this business can't continue to operate if they are unwilling to follow proper business practices.

Melissa
Hayward, California
U.S.A.