Sports Chalet False Adverting, Deceptive phone information and failure to respond to complaints Internet

Terrible service along with false information and false advertising. Before Christmas I went online and found they were having some items 70% to 50% off. I selected a product called powerpro and the picture showed a 1500 spool $44.95. When I put the item in the cart it said it was 300 yards rather than 1500 showed in the picture. I called the "Expert Line" and was assured the cart description was wrong and in fact it is 1500 yards. I went ahead and ordered the product as a gift and when it arrived it was only 300 yards. I've left 2 complaints online with no comment from Management. They tried to clean-up the wed page by putting a big banner saying 300 yards but now everything you click on says it even when its a 150 yard item. I understand this company has not made a profit in almost a decade and I can see why. I thought I had some respect for this company but failure to respond to customers is going to push them out of business. Im giving them 2 stars when they have earned nothing but a lost customer.

Mike N
Huntington Beach, California