this is from me trying to get a refund in real time with spotmau and what happened dont mind the bull s**t i was talking at the end.
You are
chatting with Spotmau Engineer.
Spotmau
8:38 AM Connected. A support representative will
be with you shortly.
8:43 AM Support session established with Spotmau
Engineer.
| 8:43 AM | (((email redacted)))
|
HELLO| 8:43 AM | Spotmau Engineer: |
Hi!Welcome to Spotmau Live Help,how may I
help you today?| 8:43 AM | (((email redacted)))
|
I WOULD LIKE A REFUND| 8:43 AM | Spotmau Engineer: |
Hello| 8:43 AM | (((email redacted))): |
YES I AM HERE| 8:44 AM | (((email redacted))): |
HELLO| 8:44 AM | Spotmau Engineer: |
We are sorry for our service and the
inconvenience caused to you . Before you get a refund , could you
provide a full description of the problem you encountered? Or give us
more information about the problem. Besides, We have to know the reason
of the refund (so that we can improve the quality of our software and
serve you better in the future) and we also need to write down the
reason that caused the refund. | 8:45 AM | Spotmau Engineer: |
Please never rebuild a new session again| 8:46 AM | Spotmau Engineer: |
please| 8:46 AM | (((email redacted))): |
WELL I PURCHASED YOUR SERVICE AND I WAS
UNABLE TO LOAD ANY WEB PAGES IT WOULD GO TO THE WEB SITE BUT THE PAGE
THEN TURNED BLANK WHITE AND NEVER LOADED THEN IT CRASHED I THEN CALLED
GEEK SQUAD BECAUSE I HAD NO WAY OF CONTACTING YOU GUYS | 8:46 AM | Spotmau Engineer: |
I am mad| 8:46 AM | Spotmau Engineer: |
now| 8:46 AM | (((email redacted))): |
I AM ALSO UP SET| 8:47 AM | (((email redacted))): |
AS A CUSTOMER I FEEL TAKEN ADVANTAGE OF ALL
THE EMAILS AND CALLS I HAVE MAD WITHIN THE LAST THREE DAYS HAVE GOTTEN
ME NOW WHERE WITH YOUR COMPANY I FEEL I HAVE NO WHERE ELSE TO TURN | 8:49 AM | Spotmau Engineer: |
Let me see| 8:49 AM | Spotmau Engineer: |
Please use the small letter,thx| 8:49 AM | (((email redacted))): |
ok| 8:53 AM | Spotmau Engineer: |
Here we go| 8:53 AM | Spotmau Engineer: |
Are you ready to download the applet ?| 8:53 AM | (((email redacted))): |
i dont need your service any more as i have
stated i have my computer fixed now | 8:54 AM | (((email redacted))): |
i would only like a refund for the above
reason| 8:54 AM | Spotmau Engineer: |
But I can fix your PC's other problems| 8:54 AM | Spotmau Engineer: |
I can speed up your system as new| 8:55 AM | Spotmau Engineer: |
and I can remove the virus in your PC| 8:55 AM | Spotmau Engineer: |
and more| 8:55 AM | (((email redacted))): |
i have already had all that done by my geek
squad techs please just refund my money please| 8:59 AM | Spotmau Engineer: |
Please give me a choice,then| 8:59 AM | (((email redacted))): |
a choice for what?| 9:00 AM | Spotmau Engineer: |
Let a have a try| 9:00 AM | Spotmau Engineer: |
then you can find a answer| 9:00 AM | Spotmau Engineer: |
need a refund or not| 9:00 AM | Spotmau Engineer: |
okay| 9:00 AM | Spotmau Engineer: |
Trust me| 9:00 AM | (((email redacted))): |
i do not need your service my computer is
fixed i have paid another company to do it for me it is done please
please please please refund my money!| 9:02 AM | Spotmau Engineer: |
Maybe I will do it better that other
company| 9:02 AM | Spotmau Engineer: |
Please trust me| 9:02 AM | Spotmau Engineer: |
Do me a favor| 9:02 AM | (((email redacted))): |
sir i do not want you to do anything to my
computer i am becoming up set please refund my money| 9:02 AM | Spotmau Engineer: |
I really want to help you| 9:02 AM | Spotmau Engineer: |
This is my job| 9:02 AM | Spotmau Engineer: |
If not,I will lost my job| 9:02 AM | Spotmau Engineer: |
soon| 9:03 AM | (((email redacted))) |
i am sorry please refund | 9:03 AM | Spotmau Engineer: |
Okay,please| 9:04 AM | Spotmau Engineer: |
Okay,I will lost my job today because you| 9:05 AM | (((email redacted))): |
sir i will file a complaint with the fcc
and the bbb also i am sending this screen shot to your customer service
and my lawyer| 9:07 AM | Spotmau Engineer: |
Please contact our customer service
department to ask for a refund,their email is help@spotmau.com| 9:07 AM | (((email redacted))): |
no that wont due | 9:07 AM | Spotmau Engineer: |
We will give you a refund ASAP| 9:07 AM | (((email redacted))): |
the police are getting invovled with this
you are in violation| 9:07 AM | (((email redacted))): |
i am on the phone with your service right
now also | 9:07 AM | Spotmau Engineer: |
I am sorry,this is my fault| 9:08 AM | (((email redacted))): |
will pursue this company to the greatest
extent of the law| 9:08 AM | (((email redacted))): |
and you as well| 9:08 AM | (((email redacted))): |
this session is being monitored and
recorded any and all content can and will be used against you in the
court of law| 9:09 AM | (((email redacted))): |
123759400 of the penal code| 9:11 AM | Spotmau Engineer: |
Okay,I called our customer service
department right now,we will give you a refund now| 9:11 AM | Spotmau Engineer: |
Since our product can not help you to fix
your problems, we will give you a refund.
In order to refund you
promptly and correctly,please provide your billing information
(including :order ID and order total).Once we get the information,we
will check the billing information and refund you.
| 9:11 AM | (((email redacted))): |
no i want my refund now| 9:12 AM | Spotmau Engineer: |
Did we help you successfully before?| 9:13 AM | (((email redacted))): |
order id 1265856489-24424-560152 | 9:13 AM | Spotmau Engineer: |
Okay| 9:13 AM | (((email redacted))): |
the amount 96.24| 9:13 AM | Spotmau Engineer: |
Okay| 9:13 AM | (((email redacted))): |
the rep is still on the phone| 9:13 AM | Spotmau Engineer: |
You will receive a confirmation email in a
min | 9:14 AM | (((email redacted))): |
i will stay here until i recieve it and he
verifies| 9:14 AM | Spotmau Engineer: |
No problem| 9:16 AM | Spotmau Engineer: |
$96.24 right?| 9:16 AM | (((email redacted))): |
yes| 9:19 AM | (((email redacted))): |
we have recieved no email as of yet neither
has the rep on the line recieved any thing to confirm the refund| 9:21 AM | (((email redacted))): |
do i need to open another session| 9:21 AM | Spotmau Engineer: |
No,you don't| 9:22 AM | Spotmau Engineer: |
we did it| 9:22 AM | Spotmau Engineer: |
Please check your email inbox| 9:23 AM | (((email redacted))): |
one moment while i confirm with customer
care they have recieved this email as well| 9:24 AM | Spotmau Engineer: |
Yeah| 9:24 AM | Spotmau Engineer: |
Do don't worry about it,you will receive
the refund soon| 9:24 AM | Spotmau Engineer: |
May I assist you with anything else today?| 9:25 AM | (((email redacted))) |
he doesnt have the email| 9:26 AM | Spotmau Engineer: |
Which rep are you contacting?| 9:26 AM | (((email redacted))): |
robert| 9:26 AM | Spotmau Engineer: |
Where?| 9:26 AM | (((email redacted))): |
618357 is his id| 9:27 AM | (((email redacted))): |
phillipines| 9:27 AM | Spotmau Engineer: |
Rep needn't charge this job| 9:28 AM | Spotmau Engineer: |
Our customer service supervisor is
summer,she will give you a refund soon| 9:28 AM | (((email redacted))): |
he is esculating the call to his supervisor| 9:28 AM | Spotmau Engineer: |
So don't worry about it,trust me| 9:28 AM | (((email redacted))): |
oh no i dont trust you at all| 9:29 AM | (((email redacted))): |
i want reassurance | 9:29 AM | (((email redacted))): |
nobody has the email but me| 9:29 AM | (((email redacted))): |
i have a feeling your not processing my
refund| 9:30 AM | (((email redacted))): |
why dont you have a customer service number
directly to spotmau| 9:30 AM | Spotmau Engineer: |
Okay,if that,I have no idea to do anything| 9:30 AM | (((email redacted))): |
why is it i have to go through third party
to get a refund| 9:30 AM | Spotmau Engineer: |
That is cheap| 9:30 AM | (((email redacted))): |
all this conversation is really hurting
your credability as a company| 9:30 AM | Spotmau Engineer: |
okay,this isn't my business| 9:31 AM | Spotmau Engineer: |
I am sorry| 9:31 AM | (((email redacted))): |
i will be sure to post this on the internet
on many sites| 9:31 AM | (((email redacted))): |
other people dont get taken the way i have| 9:31 AM | Spotmau Engineer: |
Thanks for your advice| 9:31 AM | Spotmau Engineer: |
We will improve our service in the future| 9:31 AM | (((email redacted))): |
its a shame the way you make money| 9:32 AM | Spotmau Engineer: |
Please don't do it,please| 9:32 AM | (((email redacted))): |
i spent money with you and got nothing but
heart ache in return| 9:32 AM | Spotmau Engineer: |
I have forward your refund request to our
supervisor just now| 9:32 AM | (((email redacted))): |
i work hard for my money | 9:32 AM | (((email redacted))): |
no one should steal | 9:32 AM | Spotmau Engineer: |
I am sorry| 9:32 AM | Spotmau Engineer: |
May I assist you with anything else today?| 9:33 AM | (((email redacted))): |
i trusted this company and the guarentee | 9:33 AM | (((email redacted))): |
and spotmau didnt hold up their end of the
bargain| 9:33 AM | (((email redacted))): |
just please refund my money| 9:33 AM | (((email redacted))): |
you should feel ashamed to not refund| 9:34 AM | (((email redacted))): |
i hope i find alot of people who have been
swindeled by you we will bring a class action lawsuit against you and
shut you down| 9:34 AM | (((email redacted))): |
have this company all over the news about
how you have stolen money and not helped people| 9:34 AM | Spotmau Engineer: |
But I have forwarded your refund request to
our supervisor| 9:35 AM | (((email redacted))): |
yeah yeah and you also sent an email to
customer service that they cant fiind or see| 9:35 AM | Spotmau Engineer: |
No| 9:35 AM | Spotmau Engineer: |
Please trust me| 9:35 AM | Spotmau Engineer: |
I am mad now| 9:35 AM | (((email redacted))): |
but you wont get away with this everyday i
will be sending emails and posting on the internet until i get a refund| 9:36 AM | (((email redacted))): |
i will be calling emailing writing letters
somebody will llisten| 9:36 AM | (((email redacted))): |
someone will give me justice| 9:36 AM | (((email redacted))): |
i work to hard to just let you take money
from me| 9:37 AM | Spotmau Engineer: |
Please read your confirmation email,we will
give you a refund soon,please don't do someing bad for our
company,please| 9:37 AM | (((email redacted))): |
i promise you you may have taken 96.24 from
me but it will cost you way more than that to make it right again this i
promise you| 9:38 AM | Spotmau Engineer: |
I promise our company will give you a
refund ASAP,please trust me,my firend!Please do me a favor!| 9:39 AM | (((email redacted))): |
i have to go to work now but trust me i
will be back at it tomorrow and everyday until i get my refund be
blessed Praise be to Allah| 9:39 AM | Spotmau Engineer: |
We just want to help you on line,but you
have pay the money to another company,this isn't my fault| 9:39 AM | Spotmau Engineer: |
Thank you for using Spotmau Live Support.
Goodbye and have a great day!| 9:40 AM | Spotmau Engineer: |
God bless you!| 9:40 AM | (((email redacted))): |
well it isnt my fault either| 9:40 AM | (((email redacted))): |
i tried to contact you my computer crashed
you cant help but online and if i cant get online i have to do something
else| 9:41 AM | (((email redacted))): |
you couldnt help me i found someone who
could , so with that said i didnt need your service you should give me
money back you didnt do the work someone else did give me my money why
do you want to be paid for work you didnt do| 9:41 AM | (((email redacted))): |
i dont want or need this service i want my
money back | 9:42 AM | (((email redacted))): |
i dont need this service i want my money
back| 9:42 AM | (((email redacted))): |
i dont want this service give me my money
back| 9:42 AM | (((email redacted))): |
i dont want this service give me my money
back| 9:42 AM | (((email redacted))): |
dont need this service give me my money
back| 9:43 AM | (((email redacted))): |
i dont want this service give me my money
back| 9:43 AM | (((email redacted))): |
i dont want this service give me my money
back| 9:43 AM | (((email redacted))): |
i dont need this service give me my money
back| 9:43 AM | Spotmau Engineer: |
I promise| 9:43 AM | (((email redacted))): |
i dont want this service give me my money
back
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